Barbara Castanos
Burnaby
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
Work History
Deputy General Manager
Mexican Restaurants
04.2020 - 12.2021
- Operational Management
From menu planning to optimizing internal processes, one of my responsibilities at the restaurant was to ensure all operations ran smoothly. I worked closely with the General Manager and owner of the other 11 restaurants to maintain efficiency. - Financial Management
One of the most important aspects of my role was financial management. As I was in charge of the main branch, I handled cost control, managed the cash fund budget for all branches, and maximized profitability. - Supplier relations My responsibilities included receiving supplies and food products for all 12 branches, conducting quality control checks such as verifying weight, expiration dates, brand names, and more. After completing the product inspection, I was in charge of processing payments to suppliers and ensuring that all items were stored in my branch. Once everything was received, I coordinated with the 11 branch managers, meeting them at the agreed-upon times to deliver their products and collect payments, allowing them to start their workday. My role required building relationships with suppliers to ensure the quality and timely delivery of supplies. I also developed strong working relationships to secure the best prices and terms for the restaurant.
- Personnel Management
Leading, motivating, and training the team, from chefs to waiters, ensuring that each member contributes to the efficient operation of the establishment. In moments of disagreements, I guided the team to resolve them in a positive manner. - Strategic Planning
This included planning and booking special events, marketing campaigns, and adapting to new market trends, such as collaborating with local influencers. - Inventory Control
Overseeing the inventory of food and supplies to prevent shortages or surpluses. Effective inventory management is important to maintain the quality of dishes and minimize waste. - Menu Development
Collaborating with the culinary leader in creating and updating the menu. Also evaluating the profitability of each dish and adjusting the offering to meet market demands and the changing tastes of customers. - Regulatory Compliance
Ensuring the restaurant complies with all local regulations, from labor laws to food safety standards. This involves staying up-to-date with constantly changing laws and regulations to maintain the safety and sustainability of business processes. - Customer Service
I ensured that service standards were consistently high, overseeing the customer experience and ensuring that expectations were met or exceeded. - Problem Resolution
Addressing and resolving operational issues quickly and effectively, from crisis situations to internal conflicts, was another key responsibility of my position.
Cashier
Mexican Restaurants
01.2019 - 04.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Processed refunds and exchanges in accordance with company policy.
Waitress Trainee
Mexican Restaurants
06.2018 - 01.2019
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
- Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.
- Provided support in other areas of the restaurant as needed including bussing tables stocking supplies.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
High School Diploma -
South Hill Education Centre
Vancouver, BC01-2025
High School Diploma -
Burnaby Central Secondary School
Burnaby, BC06-2023
Skills
- Problem-solving
- Friendly, positive attitude
- Teamwork and collaboration
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Calm under pressure
- Active listening
- Organizational skills
Languages
English
Spanish
Timeline
Deputy General Manager
Mexican Restaurants
04.2020 - 12.2021
Cashier
Mexican Restaurants
01.2019 - 04.2020
Waitress Trainee
Mexican Restaurants
06.2018 - 01.2019
High School Diploma -
South Hill Education Centre
High School Diploma -
Burnaby Central Secondary School
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