Summary
Work History
Education
Skills
Languages
Timeline
Generic

Barbara Baker

Welland

Summary

Dynamic and goal-oriented

Professional with strong background in customer interactions and service solutions, with an artist eye and problem solving outlook. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Work History

Photographer

Sears Photo
  • Captured high-quality portraits and candid shots, ensuring customer satisfaction with final products.
  • Managed lighting and composition to enhance visual storytelling in diverse settings.
  • Edited images using industry-standard software to achieve desired aesthetic and quality standards.
  • Collaborated with clients to understand their vision, providing tailored photography solutions.
  • Organized photo sessions, coordinating schedules and locations for optimal results.
  • Maintained equipment, ensuring functionality and readiness for assignments at all times.
  • Trained junior photographers on techniques, tools, and customer service best practices.
  • Digitally edited photos to enhance appearance.
  • Took photos from different angles and perspectives to capture perfect images.

Jewelry Sales Associate

Peoples Jewellers
  • Assisted customers in selecting jewelry based on preferences and occasions.
  • Demonstrated product knowledge to enhance customer experience and engagement.
  • Maintained visual merchandising standards to promote product visibility and appeal.
  • Processed transactions accurately using point-of-sale systems.
  • Collaborated with team members to achieve sales goals and improve customer service.
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.

Clothing Store Manager

Chelsea's Clothing

Coordinated and maintained accurate schedules for operations.

Selected candidates for employment.

Evaluated potential hires through interviews.

Oversaw employee activities.

Established timetables.

Constructed appealing display arrangements.

Supervised management of inventory.

TEAM LEADER,SENIOR LEAD

Convergys
  • Led team in achieving performance targets through effective coaching and support.
  • Developed training materials to enhance employee onboarding and skill development.
  • Streamlined communication processes, improving information flow between departments.
  • Analyzed workflow efficiency, implementing changes that increased productivity.
  • Facilitated regular team meetings to address challenges and share best practices.
  • Coordinated cross-functional projects to align team objectives with organizational goals.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.

Resolution Specialist

Convergys
  • Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
  • Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
  • Mentored junior staff on best practices for conflict resolution and client engagement strategies.
  • Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
  • Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.

Sales Associate

Pioneer Gas Station
  • Assisted customers with product inquiries and recommendations to enhance their shopping experience.
  • Operated cash register efficiently, processing transactions accurately and handling customer payments.
  • Maintained cleanliness and organization of the sales floor, ensuring a welcoming environment for customers.
  • Stocked merchandise on shelves and displays, optimizing product visibility and accessibility.

Short Order Cook

Ridge Tavern
  • Prepared and cooked menu items following standardized recipes and portion guidelines.
  • Maintained cleanliness and organization of kitchen workstations and equipment.
  • Operated kitchen tools, including grills, fryers, and ovens, ensuring proper usage and safety protocols.
  • Demonstrated flexibility in handling multiple orders simultaneously while maintaining attention to detail for each dish prepared.
  • Prepared food items according to recipe to drive quality and consistency.

Education

Art And Design Fundamentals, Graphic Design

Niagara College
Welland
05.2002

Skills

    CUSTOMER service

    Artistic eye

    Goal oriented

    Driven to succeed

Languages

English
Professional Working

Timeline

Photographer

Sears Photo

Jewelry Sales Associate

Peoples Jewellers

Clothing Store Manager

Chelsea's Clothing

TEAM LEADER,SENIOR LEAD

Convergys

Resolution Specialist

Convergys

Sales Associate

Pioneer Gas Station

Short Order Cook

Ridge Tavern

Art And Design Fundamentals, Graphic Design

Niagara College
Barbara Baker