Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Barbara Araujo

Cornwall

Summary

Dynamic professional with a proven track record at TA Cleaning Services, excelling in operations management and customer satisfaction. Known for exceptional communication and problem-solving skills, I effectively mentored teams and streamlined processes, resulting in improved service delivery and client loyalty. Adaptable and detail-oriented, I thrive in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Homemaker

Self Employed
04.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

House Cleaner

Self Employed Services
04.2022 - 04.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Dusted picture frames and wall hangings with cloth.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Adhered to professional house cleaning checklist.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
  • Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
  • Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
  • Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
  • Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.

Assistant Manager of Operations

TA Cleaning Services
04.2014 - 03.2022
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
  • Implemented safety protocols to maintain a secure work environment for employees.
  • Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
  • Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
  • Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Optimized inventory management by closely monitoring stock levels and placing timely orders.
  • Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
  • Coordinated with other departments to improve overall company efficiency and effectiveness.
  • Streamlined operations by implementing efficient workflow processes and procedures.
  • Reported issues to higher management with great detail.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Education

High School Diploma -

TR Leger
Cornwall, ON
04.2025

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Excellent communication
  • Critical thinking
  • Multitasking Abilities
  • Active listening
  • Decision-making
  • Problem resolution
  • Organization and time management
  • Verbal communication

Languages

English
Full Professional
Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

Homemaker

Self Employed
04.2023 - Current

House Cleaner

Self Employed Services
04.2022 - 04.2023

Assistant Manager of Operations

TA Cleaning Services
04.2014 - 03.2022

High School Diploma -

TR Leger

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Barbara Araujo