BARBARA ANUNAH
Ottawa,ON
Summary
Dedicated product manager with experience collaborating with teams in the banking and IT industries to achieve short- and long-term product expectations. While maintaining relationships with clients, I managed budgets and product deployment goals.
Overview
5
5
years of professional experience
Work History
Scrum Master/Agile Product Owner
TELUS Health
08.2022 - Current
- I prioritized and refined product backlog in collaboration, ensuring accurate user story definition.
- Attended Agile ceremonies, demos and production proving activities.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- I Facilitated cross-functional teams in the collaboration and development of innovative products, consistently exceeding customer expectations.
- Team members were coached on Agile best practices while Agile principles and ideas were promoted.
Ensured alignment with company goals by working with stakeholders to determine the project's scope, objectives, and deliverables. - Contributed significantly to user experience optimization and user retention.
- I Led the end-to-end execution of high-impact projects, resulting in improved user engagement and increased business value.
Product Manager Investment | Stock and ETF
TD Securities
08.2021 - 08.2022
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Communicate clearly and concisely with clients to provide product knowledge and investment needs.
Monitored, managed and developed investment portfolios. - Use SQL, and data queries to visually analyze customer accounts and use Excel spreadsheets to populate data and make decisions.
Collaborate with other departments to effectively meet customer demands. - Develop a plan for enhancing the stock trading experience at the company in collaboration with the design and engineering executives.
- Ability to maintain close contact with clients in order to get feedback and information that can aid in product enhancements.
Lead Credit Card Agent| Fraud
TD Bank
09.2018 - 07.2021
- Actively listened to customers, and handled concerns quickly.
- Conducted research, gathered information from multiple sources and presented results to increase business needs.
- Deliver customer service experience for clients by lowering risk and educating customers on new information to reduce repetition.
- Reviewed reports and individual transactions that appeared suspicious to uncover possible fraudulent activity.
Education
Bachelor in Social Science - Major in Economics And Minor in Statistics
University of Ottawa
Ottawa, ON Skills
- Product and Business Management
- Agile and Waterfall Methodologies
- Customer support/ customer service/ customer engagement
- Mutual funds, stocks, bonds and investments
- Confluence, SharePoint, Azure, Jira
- Investment analytical systems
- Data Analysis: SQL and Python
Accomplishments
I successfully handled my team collaboration in new project lunch, and five months later, noticed a 10% increase in user engagement. I mentored the team in adopting agile practices, which decreased time to market by 90% and improved flexibility to market changes. TELUS recognized my efforts in new product development and company expansion.
Certifications
- Canadian Securities Course Volume 1 and Volume 2.
- Conduct and Practice Handbook Course.
- Ultimate guide to MySQL Boot-Camp.
- Scrum Fundamentals Certified (SFC).
Timeline
Scrum Master/Agile Product Owner
TELUS Health
08.2022 - Current
Product Manager Investment | Stock and ETF
TD Securities
08.2021 - 08.2022
Lead Credit Card Agent| Fraud
TD Bank
09.2018 - 07.2021
Bachelor in Social Science - Major in Economics And Minor in Statistics
University of Ottawa
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