Barbara Amos
Bakersfield
Summary
Dedicated Direct Support Professional and Warehouse Associate with 9 years in caregiving and logistics. Proven expertise in optimizing safety and efficiency in high-pressure environments while assisting individuals with daily living skills. Background in call center operations emphasizes high-quality customer service and effective communication. Seeking to leverage skills in a remote role to drive operational performance and improve client satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Amazon Warehouse
Shafter
12.2024 - Current
- Accurately picked and packed orders for shipment, ensuring proper labeling and documentation
- Trained new warehouse associates on proper procedures for receiving, storing, and shipping products
- Collaborated with team members to efficiently complete daily tasks, ensuring smooth warehouse operations
- Maintained clean and organized work area, enhancing safety and operational efficiency
- Communicated with supervisors regarding inventory and operational issues, facilitating timely resolutions
Direct Support Professional
Brighter Horizon Group Home
Bakersfield
06.2018 - 09.2022
- Delivered direct care and support to individuals with disabilities, prioritizing safety, well-being, and enhanced quality of life
- Facilitated clients' daily living activities including bathing, dressing, grooming, and meal preparation to promote independence
- Administered medications according to prescribed schedules and documented any changes or reactions observed
- Guided individuals in developing independent living skills like budgeting, grocery shopping, and household management
- Maintained accurate records of client progress, behaviors, incidents, and medical information
Direct Support Professional
Kern Residential Services
Bakersfield
07.2016 - 06.2018
- Delivered direct care and support to individuals with disabilities, promoting safety, well-being, and enhanced quality of life
- Facilitated daily living activities for clients, including bathing, dressing, grooming, and meal preparation, to foster independence
- Supported individuals in developing independent living skills such as budgeting, grocery shopping, and household chores
- Administered medications according to prescribed schedules and documented any changes or reactions observed
- Documented client progress, behaviors, incidents, and medical information to maintain comprehensive care records
- Collaborated with a multidisciplinary team including doctors, therapists, and case managers to ensure comprehensive care for clients
Cashier
Taco Bell
Bakersfield
09.2015 - 09.2016
- Addressed customer complaints by listening attentively and providing effective solutions, resulting in increased customer satisfaction
- Served food and beverages to customers promptly, enhancing overall dining experience
- Maintained cleanliness and sanitation standards in the kitchen, dining area, and serving stations
- Collaborated with team members to ensure smooth operation of the food service establishment
- Managed inventory by monitoring stock levels, placing orders, and ensuring proper rotation of perishable items to minimize waste
- Maintained a clean work environment including equipment cleaning/sanitizing according to established protocols
Customer Service Representative
Xerox
Bakersfield
07.2012 - 09.2015
- Managed high volume of incoming calls and emails, consistently exceeding performance metrics to enhance customer experience.
- Delivered exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Resolved complex customer complaints through root cause analysis, implementing effective solutions to improve customer retention.
- Demonstrated extensive product knowledge to provide accurate information to customers.
Education
High School Diploma -
Ridgeview High School
Bakersfield, CA05-2012
Some College (No Degree) - Dental Hygiene
Fresno City College
Fresno, CA04-2026
Skills
- Inventory management
- Material handling
- Shipping logistics
- Supply chain tools
- Equipment maintenance
- Process optimization
- Document management
- Microsoft Office proficiency
- Communication skills
- Team collaboration
- Patient management
Certification
Driver's License
Timeline
Warehouse Associate
Amazon Warehouse
12.2024 - Current
Direct Support Professional
Brighter Horizon Group Home
06.2018 - 09.2022
Direct Support Professional
Kern Residential Services
07.2016 - 06.2018
Cashier
Taco Bell
09.2015 - 09.2016
Customer Service Representative
Xerox
07.2012 - 09.2015
High School Diploma -
Ridgeview High School
Some College (No Degree) - Dental Hygiene
Fresno City College