Barbara Alonso
Yucaipa
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Rite Aid
Beaumont
04.2009 - Current
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Assigned work and monitored performance of project personnel.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored inventory levels by tracking stock movement, conducting regular physical counts, and adjusting forecasts accordingly.
- Maintained effective communication with vendors regarding new products, marketing campaigns, discounts and promotions.
Education
High School Diploma -
Banning Adult Ed
Banning, CASkills
- Payroll administration
- Employee training
- Customer service
- Inventory management
- Strategic planning
- Staff scheduling
- Vendor communication
- Work delegation
- Time management
- Team leadership
- Problem-solving
- Decision-making
- Adaptability and flexibility
- Multitasking and organization
- Customer service and satisfaction
- Money handling
- Employee supervision
Languages
Spanish
Full Professional
Timeline
Assistant Manager
Rite Aid
04.2009 - Current
High School Diploma -
Banning Adult Ed