BARBARA AHENKORAH
Brampton,Ontario
Summary
Cordial and hospitable wait staff with experience creating welcoming atmosphere and giving great service to customers and restaurant guests. Guides guests through menus while demonstrating thorough knowledge of food and ingredients to take accurate orders. Partners with team members to serve food and beverages that meet or exceed guests' expectations
Overview
15
15
years of professional experience
Work History
Order Picker
The Roselyn Park
02.2024 - 05.2024
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Checked inventory and selected products from specific locations based upon availability.
Wait Staff Member
Honeys Drive Restaurant
03.2021 - 11.2023
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Front Desk Officer
Ghana Revenue Authority
03.2009 - 09.2020
- Provided personalized recommendations for local attractions, restaurants, and activities based on guest preferences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Consistently maintained a clean and well-organized front desk area, creating an inviting atmosphere for guests upon arrival.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
- Handled phone calls effectively, routing them to relevant departments or taking messages as needed.
- Adhered to strict confidentiality guidelines regarding guest information, safeguarding personal data in compliance with industry standards.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Education
Bachelor of Science - Science
University of Education, Winneba
Winneba06.2008
Skills
- Computer Expert; Microsoft Office Suite
- Good interpersonal relationship, good communication skills as well as a strong team work spirit both on job and social front
- Ability to function both independently and as a team member
- Customer Service
Languages
English
Full Professional
Timeline
Order Picker
The Roselyn Park
02.2024 - 05.2024
Wait Staff Member
Honeys Drive Restaurant
03.2021 - 11.2023
Front Desk Officer
Ghana Revenue Authority
03.2009 - 09.2020
Bachelor of Science - Science
University of Education, Winneba
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