Heather Northup

Bar Tender/Manager of Business Development and Sales

O'Toole's Roadhouse

04.1987 - 07.1994

Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
Enhanced team productivity by delegating tasks and overseeing workflow in fast-paced environment.
Consistently maintained clean and organized bar area, ensuring compliance with health and safety regulations.
Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Developed innovative drink recipes that became popular among patrons, boosting sales and enhancing establishment reputation.
Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring high-quality experience for all guests.
Contributed to increase in nightly revenue by upselling premium products and suggesting food pairings for various beverages.
Promoted positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
Maintained consistent inventory records by conducting regular audits of liquor supplies, adjusting orders as necessary based on demand trends.
Established rapport with regular patrons through attentive service, fostering loyalty to establishment.
Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Kept bar presentable and well-stocked to meet customer needs.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Polished glassware, bussed tables, and removed debris to keep customer areas clean.
Set up bar for operation, obtained cash bank, and stocked service bar.
Served high customer volumes during special events, nights, and weekends.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Explained daily specials and beverage promotions to exceed daily sales goals.
Followed strict recipes and drink measurements to minimize product used.
Crafted special drink and cocktail menu items for seasonal offerings.
Developed new signature cocktails to support bar marketing brand and increase profits.
Obtained cash bank and stocked service bar to prepare for operation.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.