Barb TREMBLAY
Leduc,AB
Summary
Professional and knowledgeable Receptionist versed in administrative support and customer service. 8 Years' experience managing company reputation with customers. Highly efficient and accurate, with strong planning, problem solving and communication skills. Detail-oriented Reception/Admin Assistant exercises essential attributes in the coordination, planning, and management of corporate events, travel and venue accommodations. Identified and known for demonstrated initiative, process improvements, and procedural adherence in line with company and client objectives.
Overview
23
23
years of professional experience
Work History
Receptionist Administrator
Donnelly & Co. LLP
07.2018 - 06.2024
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Acted as first point of contact and set appointments for prospective clients.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
Office Administrator/Assistant
Realty Executives Vision
07.2017 - 06.2018
- Screened all visitors and directed them to the correct employee or office.
- Managed office supplies, vendors, organization and upkeep.
- Organized all new hire, security and temporary paperwork.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction.
- Answered telephone inquiries from clients, vendors and the public.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Greeted customers and visitors in-person and via telephone calls.
Receptionist - Admin Assistant
Liv Real Estate®
05.2015 - 04.2017
- Managed office supplies, vendors, organization and upkeep.
- Directed guests and routed deliveries and courier services.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Corresponded with clients through email, telephone, or postal mail.
- Wrote professional memorandum, letters and marketing copy.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Made travel arrangements for management and executive staff.
Receptionist - Admin Assistant - Collections
Bee Clean
11.2012 - 05.2015
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
- Greeted customers and visitors in-person and via telephone calls.
- Oversaw daily office operations for staff of 60 employees.
- Processed accounts receivable.
- Prepared packages for shipment, pickup or courier delivery to customers and other satellite offices.
- Corresponded with clients through email, telephone, or postal mail.
- Managed hundreds of accounts receivable accounts working directly with the Financial Management Office.
- Received and routed business correspondence to correct department or staff member.
- Provided clerical support to company employees, including copying, faxing and file management.
Pharmacy Assistant
Barrhead Co-op Pharmacy
02.2009 - 07.2012
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Updated computer system with current customer, payment and inventory information.
- Provided administrative support including, filing, copying and faxing.
- Verified order information against computer database.
- Completed and filed documentation for insurance, store and liability purposes.
- Kept pharmacy counter and related areas clean, neat and organized.
- Assisted pharmacy staff in preparing medications and filling orders.
- Received incoming supplies and stocked in correct locations.
- Greeted customers and responded to questions in a friendly and knowledgeable way.
Receptionist
Martin & Romanchuk Chartered Accountants
10.2006 - 11.2008
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Provided clerical support to company employees, including copying, faxing and file management.
- Sorted, received, and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping.
- Made Bank Deposits
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Corresponded with clients through email, telephone, or postal mail.
Assistant Store Manager
Athabasca Rexall
01.2003 - 10.2006
- Managed the scheduling for store shifts so that there was proper staffing at all times.
- Coached the team on effective upselling and cross-selling methods.
- Immediately addressed problems with customers to promote quick and successful resolution.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Mentored new sales associates to contribute to the store's positive culture.
Key Holder - Lead Sales Associate
George Richards Big & Tall
12.2001 - 07.2003
- Reported sales data to upper management as directed.
- Achieved and exceeded sales goals for 10 consecutive months.
- Monitored sales team performance and provided constructive feedback.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Described product to customers and accurately explained details and care of merchandise.
- Routinely answered customer questions regarding merchandise and pricing.
Education
High School Diploma -
Midale Central School
Midale, SK1982
Travel and Tourism
Compucollege
Regina, Sk1990
Receptionist Workshop
Essential Skills for Receptionists 2014 Workshop
Edmonton, AB2014
Leadership for Safety Excellence
Alberta Construction Safety Association
Edmonton, AB2014
Real Estate License Course
Practice And Fundamentals of Real Estate
Edmonton, AB2018
Skills
- Organization skills
- Database administration
- Telephone skills
- Attention to detail
- Personable and outgoing
- Professional demeanor
- Multi-line telephone systems
- Customer-service oriented
- Punctual
- Customer service
- Travel planning
- Verbal and written communication
- Multitasking strengths
- Security awareness
- Buyer contracts
- Marketing and promotions
- Works well independently
- Flexible
- Professional phone etiquette
- Accounting familiarity
- Administrative support specialist
Timeline
Receptionist Administrator
Donnelly & Co. LLP
07.2018 - 06.2024
Office Administrator/Assistant
Realty Executives Vision
07.2017 - 06.2018
Receptionist - Admin Assistant
Liv Real Estate®
05.2015 - 04.2017
Receptionist - Admin Assistant - Collections
Bee Clean
11.2012 - 05.2015
Pharmacy Assistant
Barrhead Co-op Pharmacy
02.2009 - 07.2012
Receptionist
Martin & Romanchuk Chartered Accountants
10.2006 - 11.2008
Assistant Store Manager
Athabasca Rexall
01.2003 - 10.2006
Key Holder - Lead Sales Associate
George Richards Big & Tall
12.2001 - 07.2003
High School Diploma -
Midale Central School
Travel and Tourism
Compucollege
Receptionist Workshop
Essential Skills for Receptionists 2014 Workshop
Leadership for Safety Excellence
Alberta Construction Safety Association
Real Estate License Course
Practice And Fundamentals of Real Estate
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