Barb Puckey
Whitehorse,YT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
City Of Whitehorse - Finance
03.2020 - Current
- Handle customer inquiries and suggestions courteously and professionally
- Receiving and routing a high volume of calls/emails;
- Responding to requests for information;
- Directing customers to appropriate departments:
- Serving customers, taking payments for utilities, taxes, parking tickets, etc:
- Issuing animal licenses and parking permits
- Issuing and providing assistance for a variety of municipal forms and applications (i.e. Home Owners, Senior’s Utility Rebate)
- Entering and processing parking tickets
- Delivered prompt service to prioritize customer needs.
- Calculating appropriate fees to add on to conviction tickets;
- Maintaining miscellaneous general vouchers and cash receipt filing;
- Opening and distributing incoming mail and parcels;
- Providing outgoing mail services (i.e. stamps, courier, preparing mail, etc.);
- Preparing correspondence; and
- Maintaining filing and bring forward systems;
Customer Service Representative
City Of Whitehorse - Canada Games Centre
01.2012 - 03.2020
- Handled customer inquiries
- Processed memberships
- Updated account information to maintain customer records. for memberships and programs
- Processed customer orders and inquiries via phone, email and, in-person communication.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
- Tallied cash drawer at beginning and end of each work shift.
Education
No Degree - Accounting Clerk Certificate
Yukon University
Whitehorse, YT06.1994
Skills
- Standard First Aid with CPR Level C certificate
- Proven skills working with computerized financial systems software
- Ability to work and maintain accuracy under pressure, attention to details and meet critical deadlines
- Ability to work independently in a fast paced environment with little supervision
- Strong client service orientation and good interpersonal skills
- Good organizational and multi-tasking skills
Timeline
Customer Service Representative
City Of Whitehorse - Finance
03.2020 - Current
Customer Service Representative
City Of Whitehorse - Canada Games Centre
01.2012 - 03.2020
No Degree - Accounting Clerk Certificate
Yukon University
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