Barbara Poulin
Sudbury,Canada
Summary
Experienced with thorough research and data collection techniques. Utilizes robust analytical skills to interpret findings and support case resolutions. Strong understanding of effective communication strategies to convey critical information.
Diligent with background in field investigations. Conducts thorough research and gathers critical information to support case resolutions. Demonstrates strong analytical skills and effective communication abilities.
Overview
13
13
years of professional experience
Work History
FIELD INVESTIGATOR
Claim Secure Inc.
04.2012 - Current
- . I have worked with several teams within ClaimSecure making my experience and knowledge of the company vast.
- . Currently, I have the title of FIELD INVESTIGATOR where my position is to locate and review benefit fraud on behalf of our clients.
- . Previously I have provided information via email or telephone to members, clients and account managers.
- . Have worked jointly with several teams at ClaimSecure to assist members, clients and account managers.
- Applied expert knowledge of legal guidelines and regulations to ensure compliance throughout the investigative process.
- Developed comprehensive reports detailing findings and recommendations, facilitating informed decision-making by clients.
- Maintained detailed records of all investigative activities, allowing for easy retrieval when needed during client consultations.
- Streamlined case management processes for improved efficiency in handling field investigations.
Education
Social Services Worker -
Cambrian College of Applied Arts & Technology
Sudbury, ONGrade 12 - undefined
Sudbury Secondary
Sudbury, ONSkills
- Ability to multi-task within various departments
- Astute attention to details
- Diplomatic conflict resolution
- Evidence collection
- Assertiveness
- Confidentiality
- Ethical and honest
- Ability to work independently
Languages
English
Professional Working
Timeline
FIELD INVESTIGATOR
Claim Secure Inc.
04.2012 - Current
Grade 12 - undefined
Sudbury Secondary
Social Services Worker -
Cambrian College of Applied Arts & Technology
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