Barb Lange
Kelowna,BC
Summary
Energetic leader with a proven track record at Starbucks, adept in customer service and store operations. Skilled in fostering team collaboration and building partner capabilities to drive business. My adaptability and positive attitude paired with my organizational skills help me to elevate the Starbucks experience for customers and partners.
Overview
14
14
years of professional experience
Work History
Shift Supervisor
Starbucks
Kelowna, BC
03.2023 - Current
- Trained new partners and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures working all day parts as well as clean play.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing store resources and partner deployment.
- Maintained clean and well-organized stations to meet standards and increase efficiency.
- Collaborated with team to develop strategies for boosting overall store performance.
Barista
Starbucks
Kelowna, BC
09.2022 - 03.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
Bookkeeper
Canadian BDX
Black Diamond, AB
04.2011 - 09.2022
- Managed accounts payable and receivable.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Prepared monthly bank reconciliations to ensure accurate representation of company's financial position.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements and physical records.
- Supported year-end closing procedures by preparing adjusting journal entries as required.
- Maintained accurate records of all transactions using QuickBooks. ensuring compliance with company policies and applicable regulations.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Generated detailed financial reports for management review, facilitating informed decision making.
Education
Diploma In Office Administration -
SAIT
Calgary, AB07.1993
Skills
- Team Leadership
- Communication
- Customer service
- Cleanliness and preparedness
- Cash handling
- Record keeping
- Workplace safety
- Partner training and development
- Inventory control and count management
- Creative problem solving
- Team collaboration
- Active listening
- Multitasking
- Adaptability
- Time management
- Organization
Timeline
Shift Supervisor
Starbucks
03.2023 - Current
Barista
Starbucks
09.2022 - 03.2023
Bookkeeper
Canadian BDX
04.2011 - 09.2022
Diploma In Office Administration -
SAIT