Bapneet Singh Gill

Member Engagement and Customer Service 2. Membership Sales 3. Product Knowledge and Recommendations 4. Team Collaboration 5. Administrative Responsibilities 6. Customer Retention and Relationship Building

• Greet potential and current members with a positive, energetic, and professional demeanor.
• Assess members’ fitness goals and offer personalized advice on how GoodLife’s programs and memberships can help achieve those goals.
• Offer tours of the facility, explaining the benefits of each area, the equipment, and various services available.
• Promote and sell gym memberships, personal training packages, and other services.
• Meet and exceed monthly sales targets for new memberships and renewals.
• Follow up with leads, maintaining a pipeline of prospects through phone calls, emails, and in-person interactions.
• Assist new members with sign-up and registration processes.
• Be well-versed in GoodLife’s offerings such as group fitness classes, personal training, specialized programs, and additional services like supplements or retail products.
• Provide expert advice on fitness plans and how different memberships can support individual fitness goals.
• Recommend personal training services and other value-added products or services to improve customer retention and overall satisfaction.
• Collaborate with other Fitness Advisors and management to achieve overall sales goals.
• Assist in organizing promotional events or fitness challenges to attract new members and engage current members.
• Work closely with the operations team to ensure smooth customer service experiences and resolve any issues.
• Maintain accurate records of memberships, leads, and sales activities.
• Help track and update member information in the system (e.g., memberships, cancellations, renewals).
• Manage membership documents and contracts, ensuring proper completion and compliance with company policies.
• Foster a sense of community and encourage member involvement in the gym’s programs and events.
• Conduct member check-ins to ensure satisfaction and retention.
• Address customer complaints or concerns in a professional and timely manner.

• Provided positive first impressions to welcome existing, new, and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Solved customer challenges by offering relevant products and services.
• Managed returns, exchanges and refunds in accordance with store policy.