Bansari Patel
Brampton
Summary
Dynamic dental receptionist with proven expertise at Health N' Smiles Dental Clinic, excelling in appointment scheduling and customer service. Adept at optimizing office workflow and enhancing patient satisfaction through effective communication and attention to detail. Proficient in ABELDent software, ensuring accurate billing and compliance with privacy regulations.
Overview
3
3
Languages
1
1
Certification
3
3
years of professional experience
Work History
Dental Receptionist
Health N' Smiles Dental Clinic (Wellfort Community Health Services)
Brampton, ON
01.2024 - Current
- Greet and welcome patients, Assist in the day-to-day operations of the dental clinic.
- Managed patient scheduling using dental software, optimizing appointment flow and reducing wait times.
- Coordinated treatment plans with dental staff, fostering teamwork and enhancing patient care efficiency.
- Assisted patients with insurance verification and billing inquiries, ensuring clarity and compliance.
- Answer and direct phone calls using a multiline phone system.
- Maintain patient records and update information as necessary. Proficient in using electronic medical record system. Thorough knowledge of ABELDent Software
- Strong interpersonal and customer service skills, with a proven ability to establish positive relationships with different clients, address concerns professionally, resolve conflicts, and effectively de-escalate challenging or sensitive situations.
- Strong knowledge of Ontario government-funded dental programs, including Healthy Smiles Ontario (HSO) and the Ontario Seniors Dental Care Program (OSDCP).
- Comfortable using Microsoft Office, electronic records, and various digital communication tools to support efficient administrative operations.
- Highly accurate in data entry and record management, with exceptional attention to detail and a focus on maintaining reliable and up-to-date information.
Dental Receptionist/Administrative Assistant
Kannan Dental Centre
Mississauga, ON
05.2023 - 03.2024
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Coordinated insurance verification processes, ensuring accurate patient billing and coverage information.
- Maintained electronic health records, ensuring compliance with privacy regulations and data integrity.
- Assisted in patient intake procedures, enhancing overall customer experience and satisfaction levels.
- Effective chair side assisting for all dental treatment procedures.
Education
Healthcare Administration - Management
Canadore College
Brampton, ON11-2023
Bachelor of Dental Surgery - Dentistry
Dharamsinh Desai University
Nadiad, India06-2022
Skills
- Dental terminology
- Appointment scheduling
- Computer Skills
- Attention to detail
- Multitasking ability
- Time Management
- Organization
- Customer Service
- Problem Solving
- Fast-paced adaptability
- Phone and email etiquette
- Communication
- Social Skills
- Customer Focus
Languages
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
English
Native or Bilingual
Certification
IPAC (PHO)
Infection Prevention and Control- Certified by Public Health Ontario
Timeline
Dental Receptionist
Health N' Smiles Dental Clinic (Wellfort Community Health Services)
01.2024 - Current
Dental Receptionist/Administrative Assistant
Kannan Dental Centre
05.2023 - 03.2024
Healthcare Administration - Management
Canadore College
Bachelor of Dental Surgery - Dentistry
Dharamsinh Desai University