Bansari Patel
Scarborough,ON
Summary
Dynamic customer success professional with a proven track record at TD Immigration, enhancing customer satisfaction through effective communication and emotional intelligence. Skilled in CRM software, I excel in resolving complex issues and fostering teamwork, contributing to a positive work environment and consistently exceeding performance metrics.
Overview
3
3
years of professional experience
Work History
Sandwich Artist
Subway Sandwiches
Scarborough, ON
09.2024 - 12.2024
- Prepared sandwiches using an assortment of meats, veggies and other ingredients to meet customer specifications.
- Delivered superior customer service focused on quality and meeting customer needs.
- Restocked kitchen supplies by rotating food according to dates and health guidelines.
- Maintained safe food handling practices to prevent germ spread.
- Answered guest questions, delivering thermos accurate and updated information available.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Customer Success Assistant
TD Immigration
Toronto, Canada
07.2023 - 11.2023
- Handled 50+ customer inquiries daily maintaining high service standards and efficiency
- Engage with customers via phone, email, and chat to provide prompt and courteous assistance
- Successfully managed a high-pressure situation at TD Immigration by calmly resolving a complex customer issue leading to a 20% improvement in customer satisfaction ratings
- Address customer inquiries, resolve issues, and escalate complex cases to appropriate departments when necessary
- Utilize CRM software to document customer interactions, track issues, and follow up on resolutions
- Consistently meet or exceed performance metrics including average handling time and customer satisfaction ratings
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude
- Collaborate with cross-functional teams to improve processes and enhance the customer experience
Sandwich Maker
Subway Sandwiches
Scarborough, Canada
09.2021 - 04.2023
- Cut ingredient waste by 20%, improving inventory management, and minimizing expiry-based losses.
- Greets and serves guests, prepares products, and maintains food safety and sanitation standards, along with handling or processing light paperwork.
- Managed inventory for over 50 different ingredients, ensuring all sandwich components were fresh and available.
- Demonstrated a complete understanding of menu items and explained them to guests accurately.
- Operated cash registers, handled money, and provided change when necessary.
- Performed opening and closing duties such as restocking coolers and freezers before closing time.
Education
Financial Planning - Finance
Centennial College
Scarborough04.2023
International Business Management -
Seneca College
Scarborough04.2022
Skills
- Customer Satisfaction
- Effective communication
- Detail Oriented
- Emotional intelligence
- Digital literacy
- Microsoft office
- CRM software
- Team collaboration
Timeline
Sandwich Artist
Subway Sandwiches
09.2024 - 12.2024
Customer Success Assistant
TD Immigration
07.2023 - 11.2023
Sandwich Maker
Subway Sandwiches
09.2021 - 04.2023
Financial Planning - Finance
Centennial College
International Business Management -
Seneca College
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