Bansari Patel
Scarborough
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Customer Success Assistant
TDOT Immigration Toronto
07.2023 - 04.2024
- Engage with customers via phone, email, and chat to provide prompt and courteous assistance
- Address customer inquiries, resolve issues, and escalate complex cases to appropriate departments when necessary
- Utilize CRM software to document customer interactions, track issues, and follow up on resolutions
- Collaborate with cross-functional teams to improve processes and enhance the customer experience
- Consistently meet or exceed performance metrics, including average handling time and customer satisfaction ratings.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Customer Service Associate
Walmart scarborough
01.2022 - 04.2023
- Efficiently processed cash, credit, and debit card transactions while delivering exceptional customer service as a Walmart Store Cashier
- Maintained accurate cash drawer balances, conducted end-of-shift reconciliations, and completed necessary documentation
- Operated POS systems with proficiency, efficiently scanning and bagging items and applying discounts or promotions as required
- Collaborated with team members, restocked merchandise, and upheld store policies, including safety protocols and inventory management.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sandwich Maker
Subway Sandwiches scarborough
09.2021 - 04.2023
- Greets and serves guests, prepares product, maintains food safety and sanitation standards, and handles or processes light paperwork
- Demonstrated a complete understanding of menu items and explains them to guests accurately
- Uses Point of Sale system/cash register (cashier) to record the order and compute the amount of the bill
- Collects payment from guests and makes change
- Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift.
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
Education
Financial Planning - Finance
Centennial College
04.2023
International Business Management -
Seneca College
04.2022
Skills
- Microsoft Office Suite
- Problem Solving
- Communication Expert
- Data Confidentiality
- Fast Learner
- Team Collaboration
- Administrative Support
- Document Preparation
- Active Listener
Timeline
Customer Success Assistant
TDOT Immigration Toronto
07.2023 - 04.2024
Customer Service Associate
Walmart scarborough
01.2022 - 04.2023
Sandwich Maker
Subway Sandwiches scarborough
09.2021 - 04.2023
Financial Planning - Finance
Centennial College
International Business Management -
Seneca College
Similar Profiles
Sany YonanSany Yonan
Security guard at Immigration Detention Centre-TorontoSecurity guard at Immigration Detention Centre-Toronto
James Cody McCarterJames Cody McCarter
Senior Operations Technician at TDOTSenior Operations Technician at TDOT
Debra SmithDebra Smith
Survey Technician at TDOTSurvey Technician at TDOT