Banpreet Singh
Vancouver,Canada
Summary
Proactive and customer-focused IT Support Technician with over two years of hands-on experience supporting end users in fast-paced environments. Adept at diagnosing hardware/software issues, maintaining system performance, and ensuring reliable IT operations across desktop and mobile platforms. Strong knowledge of Windows OS, Office 365, and remote collaboration tools such as Microsoft Teams. Committed to delivering responsive, reliable service, and building user-friendly documentation to support operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Supervisor
TBC Indoor Racing
Richmond, Canada
04.2023 - Current
- Provided front-line technical support for desktops, workstations, and event technology systems.
- Resolved hardware/software issues on-site and maintained system uptime during peak operations.
- Trained staff on digital tools, basic troubleshooting, and safety-related tech systems.
- Monitored and maintained IT assets, ensuring accurate tagging and inventory management.
IT Support & Network Engineer
Kalsi Brothers & KDN Infrastructure
, India
03.2020 - 09.2022
- Delivered Tier 1/2 support for desktops, printers, VPN, and Office 365-related tools.
- Troubleshot operating systems and application issues, including Microsoft Office and printing.
- Managed system refreshes and hardware rollouts, including Windows 10 deployment and PC imaging.
- Supported remote users using ServiceNow and Bomgar ticketing tools.
- Assisted in documentation and guided users with setup, usage, and troubleshooting procedures.
Education
MBA - Agile Project Management & Cloud Computing
University Canada West
Vancouver, BC10.2024
B.Tech - Computer Science & Engineering
Punjab Technical University
India01.2015
Diploma - Computer Science & Engineering
Govt. Polytechnic College
Punjab01.2011
Skills
- Windows 10/11
- Office 365
- Desktop & Laptop Imaging
- Printer & Peripheral Maintenance
- Jira
- ServiceNow
- Bomgar
- Intune
- ConnectWise
- VPN
- LAN/Wi-Fi
- Windows Server
- Basic Active Directory Admin
- Troubleshooting
- IT Asset Management
- Documentation
- Training & Support
- Clear Communication
- Multitasking
- Cloud computing
Websites
Certification
- AWS Certified Cloud Practitioner, 06/01/25
- Microsoft Office 365 Support, Self-taught and practiced in professional roles
- Practical Training, Jira, ServiceNow, Intune, SQL, Bomgar
Languages
English
Full Professional
Hindi
Professional
Punjabi
Professional
Timeline
Operations Supervisor
TBC Indoor Racing
04.2023 - Current
IT Support & Network Engineer
Kalsi Brothers & KDN Infrastructure
03.2020 - 09.2022
MBA - Agile Project Management & Cloud Computing
University Canada West
B.Tech - Computer Science & Engineering
Punjab Technical University
Diploma - Computer Science & Engineering
Govt. Polytechnic College
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