BANPREET DHAMIJA
Victoria,BC
Summary
To secure a position where I can implement and enhance my knowledge and skill for the mutual growth and benefit of the organization and myself.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Montana’s BBQ & Bar
Victoria, BC
05.2022 - Current
- Provide excellent customer service to all customers and try meeting all their needs. Dealing with almost 300 to 400 guests daily.
- Supervise my team of almost 30 members and train the new employees.
- Manage food cost, ordering, sale forecast, product quality while maintaining the budget costs.
- Manage Conflicts in the best possible ways and provide reasonable resolutions.
- Maintaining and ensuring proper hygiene in the workplace.
- Prepare and interpret financial and operational reports, analyze data and develop solutions to ensure operating goals are achieved.
- Works towards achieving guest service standards in a clean and pleasant environment.
- Works with the General manager to implement corporate training programs, individual development plans and system assignments.
- Handle timesheets and prepare schedules for the staff members.
- Work according to the company’s policies, professional ethics and standards.
Loss Prevention Officer
Elite security & First Aid services
09.2023 - Current
- Walking around the store to search for suspicious activity by shoppers.
- Approaching and questioning individuals who seem to be acting suspiciously.
- Recovering stolen products and returning these to the floor.
- Recording all attempted and successful theft.
- Monitor security systems like alarms and close - circuit cameras.
Sr. Sales Associate
7-Eleven
Victoria, BC
01.2016 - 01.2024
- Handle and supervise all the daily retail operations.
- Handle administrative tasks such as Team schedule and ordering.
- Handle financial tasks such as cash management, point of sale, Banking transaction and sale forecast.
- Drive sales on the floor and handle customer complaints.
- Organize training sessions for staff to keep things updated.
- Plan and implement new products or promotions on the floor.
- Responsible for maintaining control wastages.
Restaurant Manager
Denny’s Canada
Victoria, BC
01.2019 - 01.2022
Restaurant Manager
Pizza Hut Ltd.
Victoria, BC
01.2016 - 01.2019
Shift Supervisor
Pizza Hut Ltd.
Victoria, BC
01.2013 - 01.2016
Assistant Manager
Dominos India Ltd.
India
01.2009 - 01.2013
Education
Bachelors in Science - Hospitality Management
Institute of Hotel Management
IndiaSkills
- Customer-focused
- Quick learner
- Fast-paced work adaptability
- Passionate towards work
- Ability to work in and as a part of a team
- Willingness to accept responsibilities
- Ability to communicate in English, Hindi and Punjabi both verbally and in writing
- Computer skills include MS Office, Outlook, Excel, Windows, PowerPoint and can work with a lot more systems and applications
- Maximizing revenue following the company’s policies and standards
- Administrative tasks
- Maintenance of financial books and daily reports
- Team Leadership
- Maximizing Profit Margins
- Stock and inventory control
- Conflict management and resolution
- Manpower Planning
- Staff training and development
- Health and safety and first-aid
- Marketing and promotions
Accomplishments
- Awarded as Assistant General Manager of the year (2015)
- Helped Restaurant in getting Standard score in Steritech Audit.
Certification
- Security Worker License (BST)
- Serve It Right (SIR) Certified.
- Leading A Shift (LAS) Certified.
- Food Safe Level 2 Certified.
Timeline
Loss Prevention Officer
Elite security & First Aid services
09.2023 - Current
Assistant General Manager
Montana’s BBQ & Bar
05.2022 - Current
Restaurant Manager
Denny’s Canada
01.2019 - 01.2022
Sr. Sales Associate
7-Eleven
01.2016 - 01.2024
Restaurant Manager
Pizza Hut Ltd.
01.2016 - 01.2019
Shift Supervisor
Pizza Hut Ltd.
01.2013 - 01.2016
Assistant Manager
Dominos India Ltd.
01.2009 - 01.2013
Bachelors in Science - Hospitality Management
Institute of Hotel Management