Ezra Banoba

As the tech lead, I am part of the team tasked with developing an MVP web app for a child care services provider using Next.Js, Tailwind, Ant design, AWS, Stripe,Prima, Postgres.

• Developed customized Web app tailored to specific client needs and provide ongoing support.
• Deliver user support to the school staff to train, educate and answer questions related to the web application

I provide my services to DCF, a charitable organization to help them with:

• Developing a web app (Next.Js, Google cloud) to enable them have a meaningful online presence and organize their information.
• Support with digital transformation process for the organization.

Lead Developer (Front end heavy) for a legal case management system.

• Co-founded the software & services Startup
• End to end Responsible for the design and implementation of Business strategies and Products for the startup.
• Drove innovation by researching new technologies and applying them to solve complex business problems.
• Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Spearheaded cross-functional collaboration, fostering a culture of continuous improvement and innovation among team members.
• Recruited technical subject matter experts to plan and monitor software development teams through phases of project completion.
• Held cross-disciplinary brainstorming sessions with technical leads.
• Analyzed network security and current infrastructure, assessing areas in need of improvement.
• Collaborated closely with Quality Assurance teams to resolve defects promptly while maintaining strict adherence to project timelines.
• Managed costing of proposed development projects, incorporating input from managers to provide accurate budgeting data.
• Increased customer satisfaction with seamless integration of user feedback into the development process, resulting in more intuitive applications.
• Optimized code quality for better product performance through rigorous code reviews and automated testing procedures.
• Achieved faster delivery times by automating repetitive tasks using custom scripts and tools developed inhouse.
• Mentored junior developers, providing guidance and support to enhance their technical skills and career growth.
• Facilitated effective communication between stakeholders, translating business requirements into actionable tasks for the development team.
• Wrote strategic business plans outlining need for departmental information technology resources.
• Managed life cycle replacement of hardware and software.
• Built strong relationships with clients through timely status updates, addressing concerns proactively, and delivering on commitments as promised.

• Integrate anti-fraud tools and implement security measures within in-house systems
• Maintained clear documentation of system architectures, workflows, and coding standards for reference by other team members.
• Tuned systems to boost performance.
• Enhanced user experience by developing and implementing a responsive front-end interface for web applications.
• Estimated work hours and tracked progress using Scrum methodology.
• Mentored junior developers in full stack development best practices, fostering a culture of continuous learning within the team.
• Collaborated with fellow engineers to evaluate software and hardware interfaces.
• Integrated third-party APIs to enhance functionality and improve overall user experience on web platforms.
• Architect, design and develop robust APIs and UX using NodeJS, Typescript, ReactJS, and Flutter.
• Authored code fixes and enhancements for inclusion in future code releases and patches.
• Troubleshot and resolved complex technical issues, maintaining optimal system performance and uptime.
• Refactored legacy codebases to modernize software architecture and improve maintainability.

• Planned and managed Service Level Agreements for multiple telecoms operators and government agencies from pre-sales to operations management.
• Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
• Managed vendor relations proactively, negotiating contracts beneficially for both parties involved.
• Reduced turnaround time with effective resource allocation and task prioritization.
• Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
• Attended staff and client meetings and served as liaison to manage operations for account.
• Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
• Managed third-party contracts to drive delivery of required services.
• Developed training programs to enhance employee skills and boost overall productivity levels.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Interfaced effectively with key accounts, answering questions and delivering exceptional service.
• Developed and maintained knowledgeable and productive team of employees.
• Ensured regulatory compliance throughout all aspects of operations, minimizing potential risks.
• Maintained in-depth knowledge of local-area service market, applying data on competition and service areas to enhancing commercial outreach efforts.
• Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
• Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
• Prospected for leads to build pipeline and convert to sales opportunities.
• Conducted regular reviews of service offerings, identifying gaps in the market, and recommending new solutions accordingly.
• Led cross-functional teams to achieve project goals on time and within budget.
• Gained strong leadership skills by managing projects from start to finish.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Developed strong communication and organizational skills through working on group projects.
• Worked effectively in fast-paced environments.

• Diagnosed and troubleshot hardware, software and network issues.
• Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
• Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
• Researched and identified solutions to technical problems.

• Applied tier-isolation best practices to support multi-tier architectures.
• Integrated data, voice and video networks for use in multi-site installations.
• Provided detailed network diagrams and procedural guidelines.
• Evaluated emerging networking technologies to identify potential improvements for current infrastructure.

• Implemented backup solutions, ensuring data integrity and availability in the event of a disaster or system failure.
• Planned and implemented upgrades to system hardware and software.
• Ensured optimal server uptime, monitoring system health and performing routine maintenance.
• Designed custom monitoring tools tailored to specific application requirements that enhanced overall system health visibility.