Baneet Chauhan
Surrey,Canada
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Currently working on certifications that are needed for Cybersecurity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Technical Support Specialist
Futuregen Communication
Surrey, BC
06.2019 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Activated accounts for clients interested in new services, assisted customers with product selection based on stated needs, proposed use and budget.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
Guest Service Attendant
Petro Canada
Surrey, BC
01.2017 - 02.2019
- Greeted customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Recommended products to customers, thoroughly explaining details and upselling products at each customer interaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
Master of Science - Information, Network And Computer Security
New York Institute of Technology
Vancouver2019
Masters - Computer Applications
Panjab University
Chandigarh2017
Bachelor of Science - Information Technology
Hemwati Nandan Bahuguna Garhwal University
Uttarakhand2014
Skills
- Issue and Resolution Tracking
- Collaborative Team Player
- Technical Troubleshooting
- Incident Response
- Intrusion Detection
- Operating Systems
- IT security and compliance
- Antivirus and firewalls
- Communication and Collaboration
- Risk Management
- Adaptability
- Critical Thinking
- Security Awareness
Certification
- IBM Cybersecurity Analyst (on going) (3 out of 8)
- (ISC)² CC (ongoing)
Accomplishments
- Recipient of individual and departmental awards for providing stellar client service.
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Best Employee of the department award.
Languages
- English - Fluent
- Hindi - Fluent
- Punjabi - Fluent
Timeline
IT Technical Support Specialist
Futuregen Communication
06.2019 - Current
Guest Service Attendant
Petro Canada
01.2017 - 02.2019
Master of Science - Information, Network And Computer Security
New York Institute of Technology
Masters - Computer Applications
Panjab University
Bachelor of Science - Information Technology
Hemwati Nandan Bahuguna Garhwal University
Similar Profiles
KAMAL GURAGAYINKAMAL GURAGAYIN
Senior Software Developer at FUTUREGEN IT SOLUTIONS NepalSenior Software Developer at FUTUREGEN IT SOLUTIONS Nepal
Baneet ChauhanBaneet Chauhan
Retail Sales Manager at Futuregen Communications, TELUS Authorized DealerRetail Sales Manager at Futuregen Communications, TELUS Authorized Dealer
P SrinidhiP Srinidhi
Sr. Customer Tech Support & CXM at Cloud Connect Communication Private Limited (SAAS, Cloud Communication)Sr. Customer Tech Support & CXM at Cloud Connect Communication Private Limited (SAAS, Cloud Communication)