Bandana Bandana

• Maintained and grew sales relationships with General Motors clients by offering telecom products and support Identified and engaged potential clients to expand business opportunities

• Assessed client needs and recommended tailored service solutions

• Provided detailed product information and transparent service pricing

• Prepared sales contracts and maintained accurate customer records

• Participated in continuous training to stay current on services and offerings

• Handled customer concerns professionally, escalating when necessary

• Used internal systems for account management and service tracking

• Resolved customer inquiries and technical issues efficiently within a reasonable time frame, consistently achieving first-contact resolution.

• Actively listened to customers to understand their needs and recommended appropriate internet services and technical solutions.

• Promoted a variety of internet-related products and services to match individual customer requirements and enhance satisfaction. Utilized internal systems, software tools, and resources to meet and exceed customer expectations.

• Accurately processed service requests, transactions, and updates with a high level of attention to detail.

• Achieved and exceeded sales targets through personalized offers, building rapport and trust with each client.

• Regularly received and applied feedback to improve performance, technical knowledge, and service quality.

• Demonstrated a strong commitment to customer care and team goals by upholding standards of world-class service and first-call resolution.