Banafshe Jamshidi
Vancouver,BC
Summary
Dedicated and detail-oriented professional with a strong educational background in business. Proven experience in customer service, office management, and community
engagement. Seeking to leverage my skills in a dynamic business environment to achieve
organizational success.
Overview
8
8
years of professional experience
Work History
Insurance Customer Service Representative
Saman Insurance
Isfahan,Iran
01.2022 - 09.2024
- Managed high call volume while maintaining professionalism
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers.
- Responded to customer requests for products, services, and company information.
- Completed customer applications and updated records to reflect current information.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Fielded customer complaints, escalating complex issues to management for resolution.
Manager's Partner
Rozana Restaurant
Isfahan, Iran
05.2019 - 07.2022
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Supervisor - Catering
Salaber Restaurant
Isfahan, Iran
02.2017 - 05.2019
- Managed budget constraints effectively to maximize profits without sacrificing quality or customer satisfaction.
- Improved event efficiency by effectively overseeing catering staff and ensuring timely food service.
- Hired and trained both permanent and temporary staff members.
- Handled catering scheduling, ordered food and planned events.
- Designed catering packages to increase sales and customer experience.
- Worked with chefs to plan menus according to client needs and budgets.
Skills
- Organization
- Complaint handling
- Attention to detail
- Records management
- Teamwork and collaboration
Timeline
Insurance Customer Service Representative
Saman Insurance
01.2022 - 09.2024
Manager's Partner
Rozana Restaurant
05.2019 - 07.2022
Supervisor - Catering
Salaber Restaurant
02.2017 - 05.2019