Bana Araya

Cast Member, Scotiabank Theatre and VIP (Cineplex), Saskatoon, SK — June 2020 to July 2021.

• Delivered high-quality customer service in an adult-only VIP cinema environment, creating a premium, and memorable movie-going experience.
• I took and served food and beverage orders directly to guests in their seats, ensuring quick, friendly, and professional service.
• Maintained cleanliness and comfort in auditoriums and lounge areas, resetting theaters efficiently between shows.
• Followed all health, safety, and service regulations, contributing to a safe and welcoming environment.
• Collaborated closely with kitchen, bar, and floor staff to ensure smooth operations during peak hours and events.

• Customer interaction: Greet customers, offer personalized product recommendations, and process transactions at the register.
• Merchandising: Maintain store visual displays to ensure the store looks appealing, organized, and well-presented.
• Inventory support: Restock merchandise on the sales floor, and assist with inventory-related tasks during slower periods.
• Teamwork and sales goals: Collaborate with colleagues to meet store sales targets, and deliver excellent customer service.
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Additional expectations include:

• Attention to detail in setting up displays correctly, keeping pricing accurate, and supporting accurate inventory counts.

Ruckers Amusement Centre — Arcade Attendant / Cashier, Saskatoon, SK.

• Delivered friendly and attentive customer service by greeting guests, answering questions, and assisting with games and prize redemption.
• Operated the POS system and managed cash, FunCard reloading, and prize transactions accurately.
• Monitored and troubleshot arcade games, resolving minor technical issues, and coordinating maintenance needs.
• Maintained a clean, safe, and organized play environment to ensure positive guest experiences.
• Supported daily operations by restocking supplies, tracking inventory, and reporting discrepancies.
• Collaborated with team members in a fast-paced, high-volume environment to meet customer service standards.
• Independently responsible for opening and closing the arcade, including cash reconciliation, and securing the facility without supervision.