Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Bana Abojedi

London ,Ont

Summary

Dynamic professional with a proven track record in customer engagement and relationship building, demonstrated at Ms Spoon Bakery. Excelled in team training and development, boosting customer satisfaction through innovative marketing strategies and meticulous event planning. Skilled in customer service and problem-solving, ensuring continuous improvement and reliability in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service

Ms Spoon Bakery

- Helped customers with purchases

- Setting up new customer accounts

-Updating and maintaining records of customer interactions

-Handling incoming calls and emails from customers as well as making outbound calls to customers

Care Giver

Laila
London, ON
06.2023 - Current

taking care of children that require extra care

Camp Counselor

MAC Center
London, ON
03.2024 - 04.2024
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.

Marketing and Sales

AHED
London Ont
04.2022 - 02.2024
  • Forecasted and tracked marketing and sales trends by analyzing collected data.
  • Coordinated efforts between marketing and sales teams to effectively promote new products in target markets.
  • Contributed to successful product launches by coordinating with marketing and sales teams on promotional materials.
  • Collaborated with marketing and sales teams to develop targeted advertising campaigns that effectively showcased whole body product offerings and promotions, driving increased foot traffic to the store.

Party Planner

Maissa Husaini
London Ont
01.2019 - 03.2022
  • Increased repeat business through strong relationships with clients and vendors.
  • Enhanced client satisfaction by executing memorable and well-organized events.
  • Developed customized proposals for each client, addressing their specific needs and preferences.
  • Maintained comprehensive records of past events, streamlining future planning efforts and improving overall organization.
  • Provided exceptional customer service throughout the entire planning process, from initial consultation to post-event followup.

Education

Human Rights And Social Justice - Social Sciences

University of Western Ontario
London, ON
04.2028

High School Diploma -

Regina Mundi Catholic College
London, ON
06.2024

Skills

Customer Engagement

Relationship Building

Customer Relationship Management

Public Speaking

Client Engagement

Team training and development

Marketing

Teamwork and Collaboration

Customer Service

Problem-Solving

Reliability

Continuous Improvement

Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Certification

CPR trained

First Aid

Early childhood education

Timeline

Camp Counselor

MAC Center
03.2024 - 04.2024

Care Giver

Laila
06.2023 - Current

Marketing and Sales

AHED
04.2022 - 02.2024

Party Planner

Maissa Husaini
01.2019 - 03.2022

Customer Service

Ms Spoon Bakery

Human Rights And Social Justice - Social Sciences

University of Western Ontario

High School Diploma -

Regina Mundi Catholic College
Bana Abojedi