Ban Haidous
Cypress,CA
Summary
Energetic Hostess with extensive experience managing reservations and waitlists. Attentive and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service and committed to creating welcoming atmosphere.
Overview
5
5
years of professional experience
Work History
Hostess
Lucky Strike
09.2021 - 08.2023
- Greeted and sat guests strategically, organized and managed reservations through the phone and online.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Processed cash transactions through cash drawer and credit card transactions via Micros POS system.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Served high clientele while creating a rapport with guests to establish regular customers.
Retail Associate
Denim Lab
01.2019 - 08.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Operated POS terminals and cash drawer balancing.
- Processed credit card and debit payments via Micros POS system, providing accurate charges and credits.
- Verified accuracy of online order pickups, as well as updating inventory each week.
Writer
Furzly.com
12.2019 - 03.2020
- Utilized writing, editing, and proofreading skills to produce engaging and error-free content.
- Brainstormed ideas alongside other writers to create useful content for clients.
- Completed thorough research into assigned topics daily.
- Worked with teams of designers, editors and marketers to create content for client campaigns for the face of the website.
- Repurposed and optimized existing content for use in different mediums.
Education
Bachelor of Arts in English -
University of Southern California
Los Angeles, CA05.2024
Skills
- Proficient in MS Word and Excel
- Experience in Micros POS
- Strong attention to detail
- Organized
- Punctual
- Outstanding Social Skills
- Multi-tasking
Languages
English
Arabic
Spanish
References
- Sean Herzfeld, 702-595-7546
- Jonathan Jones, 747-755-8611
Timeline
Hostess
Lucky Strike
09.2021 - 08.2023
Writer
Furzly.com
12.2019 - 03.2020
Retail Associate
Denim Lab
01.2019 - 08.2021
Bachelor of Arts in English -
University of Southern California
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