Bambilen Raz
Calgary,AB
Summary
Proven leader with a track record of enhancing operational efficiency at HMS Host International. Excelled in staff management and customer satisfaction, boosting service quality through effective training and problem resolution. Skilled in administrative tasks and communication, adept at fostering a safe, productive workplace. Achievements include significant improvements in team performance and customer engagement.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
HMS Host International
08.2018 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Barista
HMS Host International
04.2016 - 08.2018
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Live-In Caregiver
Rose Ondieki
06.2014 - 02.2017
- Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
- Enhanced nutritional intake of clients by preparing healthy meals according to dietary restrictions or preferences.
- Promoted clients'' physical and mental health by engaging them in appropriate exercises and recreational activities.
- Administered medications accurately and timely, ensuring proper dosages for optimum client health.
- Established trust with clients and their families through effective communication, empathy, and professionalism.
- Managed challenging behaviors or special needs effectively using patience, understanding, and behavioral interventions when necessary.
Education
Diploma - Medical Office Assistant
East West College
Calgary, AB12.2024
Bachelor of Science - Nursing
Brent Hospital And Colleges Incorporated
Zamboanga City, Philippines04.2006
Skills
Employee Training
Workplace Safety
Staff Management
Customer-Oriented
Maintaining Confidentiality
Administrative skills
Basic clinical skills
Computer skills
Attention to detail
Communication skills
Languages
English
Professional Working
Timeline
Shift Supervisor
HMS Host International
08.2018 - Current
Barista
HMS Host International
04.2016 - 08.2018
Live-In Caregiver
Rose Ondieki
06.2014 - 02.2017
Diploma - Medical Office Assistant
East West College
Bachelor of Science - Nursing
Brent Hospital And Colleges Incorporated
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