Balwinder Singh Dahia
Halifax,Canada
Summary
Decisive head cashier with lot of years experience providing excellent customer service, handling daily accounts, and maintaining inventory. Experienced customer service professional who has worked in many facets of the service industry looking to apply years of expertise delivering exceptional customer service and accurate money-handling to an established, customer-centric business-like Wholesale and foods.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. Good listening skills combined with attentive and detail-oriented nature.
Overview
6
6
years of professional experience
Work History
Cashier
Royal Inn
01.2021 - 04.2023
- Assisted 80+ daily customers with checkout, answering outstanding questions
- Collaborated with 8 other staff members, aiding other teammates during busy times
- Collaborated with team members to streamline cash register operations, and implemented a systematic approach to cash reconciliation, reducing transaction discrepancies by 25% and ensuring financial accuracy in daily/shift payments
- Implemented a streamlined item scanning process, resulting in a 20% reduction in scanning errors and waiting time
- Provided excellent customer service by greeting customers, handling inquiries, and addressing concerns, resulting in a 20% increase in customer satisfaction scores, and improved overall customer service
- Organized and maintained inventory, ensuring proper stock levels and maintained a clean and organized counter area
- Assigned duties to sales workers and supervised their activities that increased employee productivity by 25%
- Resolved customer complaints efficiently and addressed supply shortages promptly
- Tabulated total payments for goods or services, ensuring accuracy in financial transactions
- Accepted reservations and processed take-out orders promptly and efficiently
- Wrapped and bagged merchandise with attention to detail.
Cashier
Noor Paying Guest
01.2019 - 12.2020
- Actively participated in promotional activities to effectively boost sales and exceeded sales targets by 14% by adeptly up-selling special offers based on specific needs of customers
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Monitored guest waiting list while communicating wait times
- Implemented a waste reduction strategy, leading to a 60% decrease in expired or obsolete stock and minimizing financial losses
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Demonstrated reliability in handling cash and maintaining accurate transaction records
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Flexibility to adapt efficiently to a fast-paced work environment.
Clerk
Shri Guru Teg Bahadur Academy
02.2017 - 12.2018
- Provided customer service to clients, answered questions from students and their parents, and offered advice
- Managed approximately 25 incoming calls, 10-15 emails and faxes per day from customers and other departments.
- Liaised with local authorities, government departments, and customers
- Assisted the manager and principal in finding specific schemes such as fee installments which increased the popularity of the academy
- Supervised one junior clerk and one accountant for ledger opening and closing process by income, expenses, totaling entries, and collecting money from customers.
- Handled and maintained the cash record (income, expenses, and cash records), cash register operation, and stock procedures
Education
Bachelor of Arts - Liberal Arts And General Studies
Kurukshetra University
Kurukshetra04.1999
Skills
- Problem-solving
- Customer Service
- Accountable
- Adaptable
- Detail-oriented
- Critical Thinking
- Collaboration
- Efficiency
- Reliable
- Versatility
- Interpersonal Skills
- Computer/Microsoft Literate
- Product Recommendations
- Drawer Balancing
- Point-Of-Sale System Operation
Personal Information
CASHIER
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Additional Information
Physically fit, capable of working under pressure, standing for long periods, kneeling, and lifting up to 55 lbs.
Timeline
Cashier
Royal Inn
01.2021 - 04.2023
Cashier
Noor Paying Guest
01.2019 - 12.2020
Clerk
Shri Guru Teg Bahadur Academy
02.2017 - 12.2018
Bachelor of Arts - Liberal Arts And General Studies
Kurukshetra University
Similar Profiles
Lovepreet KaurLovepreet Kaur
Customer Service Representative at Royal InnCustomer Service Representative at Royal Inn
Danielle RouseDanielle Rouse
Front Desk Receptionist at Royal InnFront Desk Receptionist at Royal Inn
ABHILASH VALIYA VEETILABHILASH VALIYA VEETIL
Front desk operator at Royal Inn & Suites, Royal Inn & Suites HotelFront desk operator at Royal Inn & Suites, Royal Inn & Suites Hotel