Balwinder Singh
Saint John
Summary
Skilled in delivering exceptional service, effectively addressing challenges, and working cohesively with diverse teams to ensure optimal customer experiences.
Overview
4
4
years of professional experience
Work History
Assistant manager
Dominos
01.2022 - Current
- Conduct regular training sessions to ensure staff is well-versed in Domino's products, policies, and customer service best practices.
- Facilitate ongoing training programs for customer service staff, focusing on product knowledge, communication skills, and problem-solving.
- Ensure compliance with company policies and procedures related to customer service, health and safety, and food quality.
- Successfully increased customer satisfaction scores by 25% through targeted training and process improvements.
- Implemented a new customer feedback system, resulting in a 15% increase in positive feedback within the first quarter.
Mandatory Entry Level Training
Verstaile Training Solutions
07.2025 - 08.2025
- Pre-trip, en-route, and post-trip inspections
- Safe operation of manual and automatic transmissions
- Trip planning, route navigation, and GPS use
- Cargo loading and securement (flatbed/van/tanker as applicable)
- Hours of Service (logbook / ELD compliance)
- Knowledge of DOT/MTO/Provincial regulations
- Defensive and fuel-efficient driving
- Customer communication and delivery coordination
Petroleum Inspector
Amspec Group
02.2024 - 02.2025
- Physically sample, measure, and take the temperature of shore tanks and rail cars utilizing variety of methods dictated by company and API procedures.
- Well trained for transportation of dangerous goods.
- Accurately complete all required reports and forms.
- Maintain regular communication with office staff with reference to job status, problems and concerns, etc.
- Perform all other duties and responsibilities as assigned.
- Able to bend, stoop, crawl, lift up to 40lbs, enter confined spaces, climbs ladder up to 50ft.
Security Officer
Allied Universal
05.2023 - 10.2023
- Implemented proactive security measures that resulted in a 20% reduction in security incidents within the first year.
- Received commendations for professionalism and effective handling of security incidents from both customers and management.
- In-depth knowledge of security protocols and best practices.
- Ability to respond calmly and effectively in emergency situations.
- Clear and concise communication with customers and internal teams.
Team Member
Tim Hortons
06.2022 - 09.2023
- Demonstrated precision in order processing and cash handling, minimizing errors and discrepancies.
- Maintained cleanliness and hygiene standards, upholding the reputation of the establishment.
- Provided guidance to customers on menu options and promotions, showcasing excellent communication skills.
- Thrived in a fast-paced environment, efficiently handling multiple tasks simultaneously.
- Resolved customer concerns and complaints, showcasing problem-solving skills and a commitment to customer satisfaction.
Education
Electronic engineering technology
New Brunswick community college
Saint John, NB06.2023
High school graduate - undefined
Army public school unchi bassi
04.2021
Skills
- Mandatory Entry level Training
- Air brake endorsement
- WHIMS, First aid, TDG ( Transportation of dangerous goods)
- Data Entry and Documentation
- Calm and Professional Under Pressure
- Problem Solving
- Communication skills
- Typing speed and accuracy
- CRM systems
- Active Listening
- Microsoft Office Suite
- Team-Oriented and Cooperative
- Computer Proficiency
Languages
English
Native or Bilingual
Timeline
Mandatory Entry Level Training
Verstaile Training Solutions
07.2025 - 08.2025
Petroleum Inspector
Amspec Group
02.2024 - 02.2025
Security Officer
Allied Universal
05.2023 - 10.2023
Team Member
Tim Hortons
06.2022 - 09.2023
Assistant manager
Dominos
01.2022 - Current
Electronic engineering technology
New Brunswick community college
High school graduate - undefined
Army public school unchi bassi
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