Balwinder Kaur
Airdrie
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Cook Shift Leader
Jon Smith Subs
01.2024 - 06.2025
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Placed orders to restock items before supplies ran out.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
- Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Inkster Convenience Store & Fried Chicken
01.2022 - 09.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Cashier
Domino’s Pizza
03.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Gopal Food and Restaurants
12.2017 - 06.2018
Education
Masters of Art -
Punjabi University
01.2016
Skills
- Detailed knowledge of cash handling procedures
- Remarkable mathematical ability to carry out addition, subtraction & calculate percentages
- Sound knowledge of merchandising practices and packaging
- Excellent oral and written communication skills
- Exceptional customer service skills
- Ability to ensure quality control inspection measures
- Ability to maintain working environment clean and safe
- Excellent communication and writing skills
- Able to sort, organize and store all merchandise
- Good reputation with customers with helpful, knowledgeable and component professional
- Customer service
- Problem-solving
- Food handling safety
Languages
English
Professional Working
Timeline
Cook Shift Leader
Jon Smith Subs
01.2024 - 06.2025
Inkster Convenience Store & Fried Chicken
01.2022 - 09.2022
Cashier
Domino’s Pizza
03.2021 - 01.2022
Cashier
Gopal Food and Restaurants
12.2017 - 06.2018
Masters of Art -
Punjabi University
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