Balwinder Kaur
Summary
Dynamic professional with a proven track record in customer service and team leadership, notably at Delhi where I significantly reduced employee turnover. Skilled in customer assistance and managing high-volume transactions with integrity. Excelled in enhancing operational efficiency and fostering positive customer relationships, leading to increased repeat business.
Overview
12
12
years of professional experience
Work History
Cashier
Choices Markets
05.2019 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
HR Team Leader
Delhi
01.2015 - 10.2017
- Reduced employee turnover rates by fostering a positive work environment and addressing staff concerns promptly.
- Collaborated closely with senior leadership on succession planning efforts, preparing talented individuals for future leadership roles within the company.
- Managed all aspects of benefits administration, ensuring access to competitive offerings while containing costs for the organization.
- Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback for professional growth.
Front Desk Customer Service Representative
Hungry Jacks
01.2008 - 10.2010
- Supported sales initiatives by informing potential customers about available promotions or special rates when handling reservation inquiries.
- Consistently maintained an organized workspace at the front desk, contributing to a professional atmosphere in the hotel lobby area.
- Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
- Handled guest complaints with empathy and understanding, working towards satisfactory resolutions.
- Streamlined check-in and check-out processes, leading to reduced wait times for guests.
- Improved overall operational efficiency of the front desk through effective time management skills and multitasking abilities during peak hours.
- Developed strong rapport with guests, resulting in positive reviews and repeat business for the hotel.
Education
Post-Baccalaureate Diploma - Business Administration
Post Baccalaureate Diploma in North American Buisn
Capilano University , North Vancouver07.2019
Bachelor Of Business Administration - Business
Bachelor in Business Administration
Khalsa College For Women , Amritsar05.2014
Diploma In Hospitality Management - Business Management
Brighton Institute of Technology
Melbourne , Australia10.2010
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Languages
English
Professional Working
Timeline
Cashier
Choices Markets
05.2019 - 12.2019
HR Team Leader
Delhi
01.2015 - 10.2017
Front Desk Customer Service Representative
Hungry Jacks
01.2008 - 10.2010
Post-Baccalaureate Diploma - Business Administration
Post Baccalaureate Diploma in North American Buisn
Bachelor Of Business Administration - Business
Bachelor in Business Administration
Diploma In Hospitality Management - Business Management
Brighton Institute of Technology
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