Balwinder Kaur
Brampton,Ontario
Summary
Dedicated professional with 6+ years of diverse experience in Distribution centre and other financial fields, including roles as a Learning Ambassador, Data Analyst and Customer Service Representative. Possesses a strong foundation in research, customer service, effective communication and financial analysis, complemented by a proven track record of enhancing learning through technology, streamlining data processes for improved decision-making, and elevating customer satisfaction. Eager to apply meticulous attention to detail and a robust skill set to a challenging new role, aiming to drive business development and achieve company goals through innovative strategies and dedicated teamwork.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate and Learning Ambassador
Amazon Fulfilment Centre
12.2021 - Current
- As Amazon associate, used to walk almost 10 hours shift on pick floor to pick orders
- Achieved daily targets of productivity which is picking more than 600 units per shift or 60 units per hour
- Developed time management skill as associate to reach daily target of units per hour
- Able to lift, push and slide packages that typically weigh more than 50 lbs
- As learning ambassador, trained more than 50 to 60 new hired associates per year during peak season
- Engaged into problem solving and team leading skills while giving training to new hired associates
- Assessed new hired associates and their questions in order to determine appropriate level of required support
- Worked in fast paced, safely organized and positive warehouse environment
- Flexible, adaptable with ability to prioritize work.
- Worked varied hours to meet seasonal and business needs.
Data Analyst
Money Mart
02.2021 - 12.2021
- Produced monthly reports using advanced Excel spreadsheet functions
- Identified, analyzed and interpreted trends or patterns in complex data sets
- Created various Excel documents to assist with pulling metrics data and presenting information
- Enhanced data accuracy, leading to 20% increase in decision-making speed
- Conducted thorough data audits, ensuring 99% data integrity
- Implemented new data analysis strategy, increasing productivity by 25%.
- Improved decision-making processes with accurate data analysis and visualization techniques.
Cashier and Customer Service Representative
SSP America Food Company
03.2018 - 12.2020
- As cashier, handled cash in and out, promoted new deals as well as loyalty membership cards in order to contribute to company’s productivity target
- As customer service representative, responded to customer’s requests for products, services, and company information
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Handled customer inquiries and suggestions courteously and professionally
- Boosted customer satisfaction by implementing strategies to address and resolve issues efficiently
- Streamlined customer service processes, enhancing response times and accuracy in addressing inquiries
- Introduced new feedback system to capture customer insights, improving service delivery and satisfaction
- Empowered team with tools and knowledge to resolve customer issues promptly, fostering positive service culture
- Analyzed customer complaints to identify patterns, reducing problem recurrence and improving product quality.
Education
Diploma in Kinesiology - Diploma in Health Science
Langara College
12.2020
High School Diploma -
H.M.V. Collegiate Sr. Sec. Public School
03.2016
Skills
- Firs Aid / CPRProvider
- Record Keeper
- Data Entry
- Cash Handling
- Management Support
- Preparing reports
- Workplace Safety
- Event Coordination
- Complex Problem-Solving
- Performance Improvement
- Customer Engagement
- Practice Management
- Process Improvement
- Client Engagement
- Computer Skills
- New Hire Training
- Decision-Making
- Record and File Management
- Time Management
- Customer Service
- Research abilities
- Leadership Qualities
- Adaptability
- Goal-Driven
- Effective Communication
- Multitasking Abilities
- Team Supervision
- Organizational Skills
- Analytical Skills
- Microsoft applications proficiency
Certification
1. Mortgage Agent Level 1 Completion Certificate
(REMIC) Real Estate and Mortgage Institute of Canada.
2. Standard First Aid and CPR Level C certified First Aid Provider from Canadian Red Cross.
Volunteer
- Participated in planting some tress with Credit Valley Conservation Organization on 21st April at the location of Hungry Hallow Ravine (Craig Crescent, Halton Hills, ON).
- Cleaned Fletcher Green Community park with the City of Brampton neighborhood association on 25th of May, 2024.
- Volunteering as a First Aid Provider with Canadian Red Cross.
Timeline
Associate and Learning Ambassador
Amazon Fulfilment Centre
12.2021 - Current
Data Analyst
Money Mart
02.2021 - 12.2021
Cashier and Customer Service Representative
SSP America Food Company
03.2018 - 12.2020
Diploma in Kinesiology - Diploma in Health Science
Langara College
High School Diploma -
H.M.V. Collegiate Sr. Sec. Public School