NITISH BEMBI
Brampton,ON
Summary
Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advanced [Software] proficiency and demonstrated skill managing and driving multiple projects with minimal supervision. Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.
Overview
5
5
years of professional experience
Work History
Process Assistant
Amazon
10.2021 - 09.2023
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Identified and resolved process issues to drive optimal workflow and business growth.
Customer Service Specialist
Money Mart
08.2022 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Call Center Representative
Bell Mobility
05.2021 - 07.2022
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Guest Service Attendant
Petro-Canada
03.2019 - 04.2021
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
Education
Diploma - Business Administration
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON04.2020
Accounting - Accounting
Guru Nanak Dev University
Amritsar03.2018
Skills
- Communication Skills (Fluent in languages like English, Hindi and Punjabi)
- Microsoft Office ( Word, Excel and Powerpoint)
- Safety Management
- Process Inspections
- Process Sequencing
- Process and Procedure Refinement
- Business Controls
- Productivity Standards
- Operational Standards
- Operational Efficiency
- Constructive Feedback
- Process Evaluations
Timeline
Customer Service Specialist
Money Mart
08.2022 - 01.2023
Process Assistant
Amazon
10.2021 - 09.2023
Call Center Representative
Bell Mobility
05.2021 - 07.2022
Guest Service Attendant
Petro-Canada
03.2019 - 04.2021
Diploma - Business Administration
Sheridan College Institute of Technology And Advanced Learning
Accounting - Accounting
Guru Nanak Dev University
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