BALWINDER BANGA
Edmonton,AB
Summary
Accomplished Bank Manager with a proven track record at Capital Small Finance Bank, enhancing operational efficiency and customer satisfaction. Expert in credit analysis and fostering strong business relationships, I've led teams to exceed loan portfolio targets while maintaining high credit quality. Skilled in branch administration and renowned for exceptional customer service, my leadership has consistently driven growth and team performance.
Overview
11
11
years of professional experience
Work History
Bank Manager
Capital Small Finance Bank
10.2019 - 07.2024
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Built strong relationships with local businesses, fostering partnerships that benefited both parties.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Led efforts for branch growth, successfully achieving targeted loan portfolio expansion while maintaining credit quality.
- Developed a loyal customer base through personalized service and tailored financial solutions.
Deputy Manager
HDFC Bank
09.2016 - 10.2019
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
Sales Executive
HBL Global Pvt.Ltd
09.2013 - 09.2016
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Assessed employee performance and developed improvement plans.
- Built strong relationships with local businesses, fostering partnerships that benefited both parties.
Education
Bachelor of Arts - Arts
PANJAB UNIVERSITY CHANDIGARH
CHANDIGARH,INDIA04.2009
Skills
- Operational Efficiency
- Branch Administration
- Cash Management
- Credit analysis
- Loan Processing
- Customer Service
Languages
Punjabi
Native or Bilingual
Hindi
Full Professional
English
Professional Working
Timeline
Bank Manager
Capital Small Finance Bank
10.2019 - 07.2024
Deputy Manager
HDFC Bank
09.2016 - 10.2019
Sales Executive
HBL Global Pvt.Ltd
09.2013 - 09.2016
Bachelor of Arts - Arts
PANJAB UNIVERSITY CHANDIGARH
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