Balwant Sran
Edmonton
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Vishal Mega Mart
05.2020 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
SHAHEED BHAGAT SINGH TECHNICAL INSTITUTE
FARIDKOT PUNJAB 07.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer satisfaction measurement
- Scheduling
Languages
English
Elementary
Timeline
Customer Service Representative
Vishal Mega Mart
05.2020 - 05.2023
High School Diploma -
SHAHEED BHAGAT SINGH TECHNICAL INSTITUTE