Balreet Bal
Langley,BC
Summary
A highly experienced Telephone Operator with four years of providing administrative and management skills in office settings. Skilled in providing clerical support, engaging with customers, and handling office equipment. Completed a one-year marketing internship, gaining experience in market research, campaign support, and customer outreach. Organized, self-motivated, and dedicated to using my skills to support your organization effectively.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Telephone Operator
Personal Touch Answering Service
2021.10 - 2024.04
- Managed high volume of incoming calls from customers.
- Strong verbal and written communication skills, capable of conveying information effectively.
- Listening to and documenting client complaints, ensuring proper resolution.
- High typing speed with accuracy, enabling efficient message taking.
- Proven ability to handle sensitive and confidential information for clients.
- Supported company by performing various administrative tasks such as data entry, filing, and scheduling appointments as needed.
- Worked effectively in fast-paced environments and independently without supervision.
Marketing Intern
Jaipur Couture
2022.02 - 2023.02
- Created and managed content for the company's Facebook, TikTok and Instagram accounts.
- Increased Facebook page likes by 15% and post engagement by 25% within three months.
- Created 35+ content marketing initiatives to drive traffic
- Grew Instagram followers by 20% and improved engagement rate by 30% through facebook posts.
- Proficiency in using Google Analytics and SEO
- Developed social media strategies to increase brand awareness and engagement.
- Conducted market research to understand trends and customer preferences.
Education
BBA - Marketing Management
Kwantlen Polytechnic University
Surrey, BC12.2024
Skills
- Appointment Scheduling
- Highly Organized
- Emotional Intelligence
- Effective Communication
- Fast Typing Speed
- Microsoft Office Proficiency
- Message Logging
- Confidential File Handling
Certification
- Google Ads Certification
- Semrush
- Tri-Council Policy Statement
- MBTN Module Badges
- Advertising and Web Metrics
Volunteer
Langley Pos-Abilities Society
- Langley Pos-Abilities Society is a non-profit volunteer supported agency that helps improve the quality of life for people with disabilities, including those living with mobility issues, hearing loss blindness, plus many other conditions requiring assistive devices.
Low Entropy Foundation Community connector
- Calls families once a week, each call is 15-30 minutes long.
- Develop positive rapport with the families, determine how they are doing, provide a
listening ear, and provide resources where appropriate. - Write confidential case notes for each family in our records.
Timeline
Marketing Intern
Jaipur Couture
2022.02 - 2023.02
Telephone Operator
Personal Touch Answering Service
2021.10 - 2024.04
BBA - Marketing Management
Kwantlen Polytechnic University
- Google Ads Certification
- Semrush
- Tri-Council Policy Statement
- MBTN Module Badges
- Advertising and Web Metrics
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