Balraj Singh Rai
Summary
Motivated and disciplined public safety professional with hands-on experience in security leadership and frontline support, complemented by a strong foundation gained as a summer student with York Regional Police. Demonstrated ability to remain calm under pressure, communicate effectively with diverse populations, and respond to incidents with fairness and courage. Proven commitment to community engagement, mental health awareness, and collaborative policing strategies. Actively pursuing a career within York Regional Police as a Police Constable - Cadet in Training, bringing a proactive mindset, strong ethical standards, and a dedication to serving and protecting the community.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Full-Time - Patrol Guard
Paladin Security - Trillium Health Partners
12.2024 - 05.2025
- Ensured a safe, welcoming environment by enforcing legal protocols including the Ontario Mental Health Act and Trespass to Property Act
- Conducted regular patrols and access monitoring while prioritizing respectful and compassionate interactions with patients, visitors, and staff
- Collaborated with healthcare staff to address safety concerns and provide supportive, clear communication
- Developed strong customer service skills by engaging with diverse individuals in a calm, professional manner during high-pressure situations
Summer Student - Public Safety Unit
York Regional Police
05.2024 - 08.2024
- Supported frontline operations through logistics, community engagement, and training initiatives. Assisted with Search and Rescue (SAR) operations, including human tracking, Project Lifesaver, and presenting the Run-Hide-Defend (RHD) program to municipal staff. Contributed to POU deployments (e.g., Newmarket Pride Parade), MISC deployments (e.g., Project Lookout), and coordinated logistics with multiple districts and external services.
- Completed extensive YRP training through the Learning Management System, covering subjects such as fentanyl awareness, intimate partner violence investigations, ALPR systems, and active attacker scenarios. Participated in SAR presentations (e.g., Lost Person Behaviour), mapping (CALTOPO), and Project Lifesaver operations across districts.
- Engaged in real-time ride-alongs, traffic enforcement. Supported Missing Vulnerable Person (MVP) search logistics. Operated remotely piloted aircrafts, calibrated roadside alcohol screening devices, and participated in gas mask and emergency response demonstrations.
- Additional responsibilities included inventory audits, court safety training, public education events (e.g., Disaster Master Camp), and maintaining PSU vehicles and equipment. Developed strong operational awareness, communication, and coordination skills within high-tempo policing environments.
Full-Time - Security Team Lead
Paladin Security - Trillium Health Partners
07.2023 - 05.2024
- Responsible for supervising a team of 10–12 security officers daily, ensuring duties were completed efficiently and in alignment with operational goals.
- Worked closely with police services on missing person investigations, including reviewing surveillance footage and directing security personnel.
- Frequently led responses to high-risk situations involving verbal de-escalation and physical altercations, demonstrating effective intervention techniques while mentoring team members by allowing them to take leadership roles when appropriate.
- Actively participated in patient restraint calls and numerous arrests under the Mental Health Act and Trespass to Property Act, ensuring procedures were followed with professionalism and fairness.
- Conducted performance assessments, debriefed critical incidents, and coordinated off-shift events to enhance team cohesion, morale, and professional growth.
Full-Time - Acting Team Lead
Paladin Security - Trillium Health Partners
02.2023 - 07.2023
- Took on leadership duties as acting team lead, overseeing daily operations and supporting hospital staff to ensure smooth workflow.
- Managed administrative tasks and collaborated closely with hospital managers to align with healthcare regulations and policies.
- Emphasized a patient-centered approach, enhancing understanding of hospital protocols and fostering a supportive care environment.
Full Time - Patrol Guard
Paladin Security - Trillium Health Partners
05.2022 - 02.2023
- Maintained hospital security by conducting patrols, controlling access points, and enforcing the Ontario Mental Health Act and Trespass to Property Act.
- Collaborated with medical staff during high-stress incidents, including patient crises and de-escalations, while ensuring a respectful and safe environment.
- Strengthened communication, situational awareness, and crisis response skills through frequent interaction with vulnerable individuals and emergency situations.
Education
Bachelor of Arts - Criminology (Honours)
York University
Toronto, Ontario04.2025
High-School Diploma - (Honours)
Lincoln M. Alexander Secondary School
Mississauga, Ontario06.2021
Skills
- Professionalism
- Compassion
- Fairness
- Courage
- Respect
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
French
Limited Working
Certification
- First Aid/CPR Level C Certification – March 2025
- Distress Centre - Call Taking Training - March 2025
- International Association for Healthcare Security and Safety (IAHSS) – February 2025
- Use Of Force Certificate – December 2024
- Management Of Aggressive Behaviour (MOAB) Certificate – December 2024
- Applied Suicide Intervention Skills Training (ASIST) Certificate – November 2023
- Restricted Possession and Acquisition License (RPAL) – November 2023
- Possession and Acquisition License (PAL) – November 2023
- Ontario Security Guard License – Service Ontario – October 2023
- Mental Health Awareness Certificate – October 2023
- CanBike Level 4 – Advanced Cycling Skills – May 2023
- Ontario Hunter Education Program Course – March 2023
- Note Taking and Report Writing Certificate – February 2023
Timeline
Full-Time - Patrol Guard
Paladin Security - Trillium Health Partners
12.2024 - 05.2025
Summer Student - Public Safety Unit
York Regional Police
05.2024 - 08.2024
Full-Time - Security Team Lead
Paladin Security - Trillium Health Partners
07.2023 - 05.2024
Full-Time - Acting Team Lead
Paladin Security - Trillium Health Partners
02.2023 - 07.2023
Full Time - Patrol Guard
Paladin Security - Trillium Health Partners
05.2022 - 02.2023
Bachelor of Arts - Criminology (Honours)
York University
High-School Diploma - (Honours)
Lincoln M. Alexander Secondary School
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