Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Balraj Virk

Brampton,ON

Summary

Polite and professional nanny successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Call Center Representative

Rogers
12.2022 - 11.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Responded to customer calls and emails to answer questions about products and services.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Assistant Manager

Dollarama
09.2020 - 12.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Private Nanny

Grewal Family
05.2018 - 10.2019
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
  • Assisted with homework and school projects, fostering a love for learning in the children.
  • Assisted children with homework assignments and special projects across different subjects.
  • Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
  • Monitored screen time usage to promote healthy balance between technology use and offline activities.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Implemented daily routines for optimal child development and created a structured environment.
  • Taught children everyday skills and language.

Education

High School Diploma -

Canadore College of Applied Arts And Technology
Mississauga, ON
09.2021

Skills

  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service
  • Call Center Customer Service
  • Verbal and written communication
  • Resolving issues
  • Inbound phone calls
  • Call Center Operations
  • Call Control
  • Product Knowledge
  • Payment Processing
  • Quality Control
  • Fluent in english, hindi, punjabi
  • Quality Assurance
  • Brand representation
  • E-commerce
  • handling Children
  • helping homework

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Call Center Representative

Rogers
12.2022 - 11.2023

Assistant Manager

Dollarama
09.2020 - 12.2022

Private Nanny

Grewal Family
05.2018 - 10.2019

High School Diploma -

Canadore College of Applied Arts And Technology
Balraj Virk