Balraj Kokkanti

Administer and support 4 high-availability (HA) Globalscape EFT clusters with thousands of event rules and user accounts, ensuring 24/7 uptime and secure enterprise file transfers. Lead software upgrades, patching, and infrastructure enhancements across EFT environments with zero downtime, maintaining service continuity and meeting tight SLAs. Design, configure, and maintain EFT Sites, Event Rules, Folder Monitors, and BAM dashboards to ensure reliability and optimal performance. Manage PGP encryption, SSL/TLS certificates, and key rotation, ensuring secure onboarding and compliance with partner and regulatory requirements. Monitor transfer performance using Splunk and EFT logs, identifying bottlenecks and resolving performance issues to maximize availability. Collaborate with business teams (Workday, RightCapital, external partners) to design and implement secure, compliant, high-volume data exchange workflows. Document EFT architecture, key management procedures, and troubleshooting guides to support audits, compliance, and knowledge transfer. Provide support for IBM Connect:Direct, focusing on Secure+ settings and certificate management and troubleshooting

• Collaborate with cross-functional teams to integrate domain knowledge into project requirements.
• Provide expert advice and guidance on domain-related issues to team members.
• Analyze and interpret complex data within the domain to inform decision-making.
• Design and implement training programs to enhance team domain expertise.
• Review and provide feedback on domain-related aspects of product or service development.
• Monitor and report on the performance of domain-specific initiatives and projects.

• Spearheaded end-to-end support for Globalscape EFT, ensuring high-availability clusters, event rules, user accounts, and continuous monitoring for uninterrupted 24/7 file transfer operations.
• Provided expert support for Actimize IFM and RCM modules, enhancing financial crime compliance workflows and streamlining reconciliation processes.
• Leveraged Atlassian tools, including Jira and Confluence, for effective issue tracking, meticulous project documentation, and coordinated release management.
• Managed IT support processes using Remedy, upholding ITIL-based procedures through diligent incident, problem, and change management.
• Orchestrated software release cycles and system upgrades, achieving seamless deployments with minimal downtime while complying with stringent change management policies.
• Monitored and optimized system performance, identified and resolved bottlenecks, and ensured system high availability to meet rigorous SLAs.
• Authored comprehensive documentation, including procedures, troubleshooting guides, and release notes, to facilitate knowledge sharing and support audit compliance.
• Fostered collaboration between business and technical teams to develop and maintain secure, reliable, and compliant workflows for high-volume file transfers.
• Lead cross-functional teams to deliver high-quality software products within deadlines.
• Conduct code reviews to ensure adherence to coding standards and best practices.
• Drive continuous improvement in software engineering practices within the team.
• Provide mentorship and guidance to junior developers for their professional growth.
• Manage the technical roadmap and prioritize tasks to align with company goals.
• Troubleshoot and resolve complex technical issues in the production environment. UK,
  Ensured 24/7 availability of HP Interwoven WorkSite for legal case management, maintaining system reliability for company attorneys.
  Collaborated with cross-functional stakeholders to identify issues, define requirements, and convert them into prioritized tasks for development teams.
  Facilitated the introduction of new features in staging environments, overseeing testing protocols and orchestrating deployment to production in alignment with ITIL methodologies.
  Conducted hardware and software enhancements with a focus on minimizing downtime and maintaining business continuity.
  Monitored system performance, proactively resolved technical problems, and upheld platform high availability to meet established internal Service Level Agreements (SLAs).
  Authored comprehensive documentation including process guides, procedural manuals, and release notes to ensure knowledge transfer and support regulatory audit compliance.
  Collaborated with cross-functional teams to define, design, and ship new features.
  Employed best practices in software engineering, including Agile methodology and TDD.
  Conducted code reviews to maintain high code quality and encourage knowledge sharing.
  Troubleshot, debugged, and upgraded existing software.
  Mentored junior software engineers, providing guidance and support for their growth.

• Ensured 24/7 availability of HP Interwoven WorkSite for legal case management, maintaining system reliability for company attorneys.
• Collaborated with cross-functional stakeholders to identify issues, define requirements, and convert them into prioritized tasks for development teams.
• Facilitated the introduction of new features in staging environments, overseeing testing protocols and orchestrating deployment to production in alignment with ITIL methodologies.
• Conducted hardware and software enhancements with a focus on minimizing downtime and maintaining business continuity.
• Monitored system performance, proactively resolved technical problems, and upheld platform high availability to meet established internal Service Level Agreements (SLAs).
• Authored comprehensive documentation including process guides, procedural manuals, and release notes to ensure knowledge transfer and support regulatory audit compliance.
• Collaborated with cross-functional teams to define, design, and ship new features.
• Employed best practices in software engineering, including Agile methodology and TDD.
• Conducted code reviews to maintain high code quality and encourage knowledge sharing.
• Troubleshot, debugged, and upgraded existing software.
• Mentored junior software engineers, providing guidance and support for their growth.

• Ensured 24/7 availability of HP Interwoven WorkSite for legal case management, maintaining system reliability for company attorneys.
• Collaborated with cross-functional stakeholders to identify issues, define requirements, and convert them into prioritized tasks for development teams.
• Facilitated the introduction of new features in staging environments, overseeing testing protocols and orchestrating deployment to production in alignment with ITIL methodologies.
• Conducted hardware and software enhancements with a focus on minimizing downtime and maintaining business continuity.
• Monitored system performance, proactively resolved technical problems, and upheld platform high availability to meet established internal Service Level Agreements (SLAs).
• Authored comprehensive documentation including process guides, procedural manuals, and release notes to ensure knowledge transfer and support regulatory audit compliance.
• Collaborated with cross-functional teams to define, design, and ship new features.
• Employed best practices in software engineering, including Agile methodology and TDD.
• Conducted code reviews to maintain high code quality and encourage knowledge sharing.
• Troubleshot, debugged, and upgraded existing software.
• Mentored junior software engineers, providing guidance and support for their growth.

• Ensured 24/7 availability of HP Interwoven WorkSite, a critical legal and document management platform, to support uninterrupted business operations.
• Managed the lifecycle of BMC Remedy tickets, encompassing Incident, Problem, and Change Management, in adherence to ITIL support processes.
• Led the coordination and implementation of software updates, patches, and configuration modifications, guaranteeing seamless rollouts and adherence to change management protocols.
• Diagnosed and resolved complex application issues, targeting performance bottlenecks, workflow disruptions, and access challenges to reduce downtime and enhance user experience.
• Partnered with stakeholders and product teams to define requirements, validate new features in development environments, and oversee the deployment of releases to production settings.
• Provided mentorship to junior team members on effective troubleshooting techniques, operational best practices, and ITIL framework application.
• Authored comprehensive documentation on support procedures, update processes, and troubleshooting methods to facilitate knowledge sharing, audit preparation, and service level agreement fulfillment.
• Conducted thorough code reviews to ensure code quality and adherence to best practices.
• Collaborated with cross-functional teams to define and deliver new product features.