Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Balraj Balraj

Penticton,BC

Summary

Dynamic and dependable professional with a strong background in customer service and teamwork, honed at Dairy Queen Grill & Chill. Proven ability to manage time effectively and resolve issues promptly, ensuring a positive experience for guests. Skilled in financial reporting and proficient in hotel PMS software, delivering accurate results in fast-paced environments.

Detail-oriented and reliable Night Auditor with [3 years] of experience in hotel operations and financial reconciliation. Skilled in balancing accounts, preparing accurate audit reports, and delivering exceptional guest service during overnight shifts. Adept at using [Hotel PMS software, e.g., Inncontrol, Lightspeed] to manage reservations, billing, and daily closing procedures. Recognized for strong problem-solving, multitasking, and customer service skills.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Husky Gas Station

Front Associate
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.

Lakeside Resort

Night Auditor
  • Balanced daily financial transactions and prepared accurate reports for management review.
  • Handled guest check-ins and check-outs during overnight shifts with professionalism and efficiency.
  • Reconciled accounts, posted room charges, and processed payments (cash, credit, and debit).
  • Monitored hotel safety and security during night hours, responding promptly to guest concerns.
  • Managed reservations, cancellations, and modifications using [Hotel PMS software, e.g.Light speed, incontrol ].

Walmart

Overnight Cleaning


  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Assistant Manager

Dairy Queen Grill & Chill
08.2019 - Current
  • Maintained clean, safe, and organized store environment to optimize customer experience.
  • Supervised daily operations to achieve performance, quality, and service targets.
  • Monitored cash intake and deposits, enhancing accuracy and minimizing discrepancies.
  • Fostered positive work environment by developing strong relationships with staff.
  • Oversaw daily cash reconciliations, ensuring precise financial reporting.

Four Points by Sheraton

Night Auditor
05.2023 - 06.2025
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Delivered excellent customer service by addressing guest inquiries and resolving issues.
    Ensured accuracy of billing, invoices, and financial records in compliance with company standards.
    Coordinated with housekeeping and maintenance teams to address guest needs and ensure smooth operations.

Sun Village Retirement Home

Night Care
06.2021 - 08.2022

Education

Associate of Arts -

Okanagan College
Penticton
12.2021

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Computer skills

Languages

English
Native or Bilingual

Certification

Food Safe Cerificate

Timeline

Four Points by Sheraton

Night Auditor
05.2023 - 06.2025

Sun Village Retirement Home

Night Care
06.2021 - 08.2022

Assistant Manager

Dairy Queen Grill & Chill
08.2019 - Current

Husky Gas Station

Front Associate

Lakeside Resort

Night Auditor

Walmart

Overnight Cleaning

Associate of Arts -

Okanagan College

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Balraj Balraj