Balraj Balraj
Penticton,BC
Summary
Dynamic and dependable professional with a strong background in customer service and teamwork, honed at Dairy Queen Grill & Chill. Proven ability to manage time effectively and resolve issues promptly, ensuring a positive experience for guests. Skilled in financial reporting and proficient in hotel PMS software, delivering accurate results in fast-paced environments.
Detail-oriented and reliable Night Auditor with [3 years] of experience in hotel operations and financial reconciliation. Skilled in balancing accounts, preparing accurate audit reports, and delivering exceptional guest service during overnight shifts. Adept at using [Hotel PMS software, e.g., Inncontrol, Lightspeed] to manage reservations, billing, and daily closing procedures. Recognized for strong problem-solving, multitasking, and customer service skills.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Husky Gas Station
Front Associate
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Lakeside Resort
Night Auditor
- Balanced daily financial transactions and prepared accurate reports for management review.
- Handled guest check-ins and check-outs during overnight shifts with professionalism and efficiency.
- Reconciled accounts, posted room charges, and processed payments (cash, credit, and debit).
- Monitored hotel safety and security during night hours, responding promptly to guest concerns.
- Managed reservations, cancellations, and modifications using [Hotel PMS software, e.g.Light speed, incontrol ].
Walmart
Overnight Cleaning
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Assistant Manager
Dairy Queen Grill & Chill
08.2019 - Current
- Maintained clean, safe, and organized store environment to optimize customer experience.
- Supervised daily operations to achieve performance, quality, and service targets.
- Monitored cash intake and deposits, enhancing accuracy and minimizing discrepancies.
- Fostered positive work environment by developing strong relationships with staff.
- Oversaw daily cash reconciliations, ensuring precise financial reporting.
Four Points by Sheraton
Night Auditor
05.2023 - 06.2025
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Delivered excellent customer service by addressing guest inquiries and resolving issues.
Ensured accuracy of billing, invoices, and financial records in compliance with company standards.
Coordinated with housekeeping and maintenance teams to address guest needs and ensure smooth operations.
Sun Village Retirement Home
Night Care
06.2021 - 08.2022
Education
Associate of Arts -
Okanagan College
Penticton12.2021
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
Languages
English
Native or Bilingual
Certification
Food Safe Cerificate
Timeline
Four Points by Sheraton
Night Auditor
05.2023 - 06.2025
Sun Village Retirement Home
Night Care
06.2021 - 08.2022
Assistant Manager
Dairy Queen Grill & Chill
08.2019 - Current
Husky Gas Station
Front Associate
Lakeside Resort
Night Auditor
Walmart
Overnight Cleaning
Associate of Arts -
Okanagan College