Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Balqees Haroon-Durowade

Waterloo,ON

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Confident communicator recognized for consistently receiving excellent customer feedback. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Administrative Officer

JORDAL HEALTH CARE
ON
07.2022 - Current
  • Oversee day-to-day administrative operations, including appointment scheduling, patient records management, and inventory control
  • Ensure compliance with healthcare policies and regulations, facilitating regular staff training sessions on relevant protocols
  • Coordinate with various departments to streamline communication and enhance overall operational efficiency
  • Manage billing processes, insurance claims, and financial transactions to maintain accurate financial records.

Customer liaison officer/Assistant Administrative officer

PALS STAFFING SERVICES
Markham, ON
09.2020 - 06.2022
  • Provided administrative support to medical staff, managing calendars, and organizing meetings
  • Implemented efficient filing systems for patient records, ensuring accessibility and confidentiality
  • Assisted in the preparation of reports, presentations, and documentation for internal and external stakeholders
  • Handled inquiries from patients, vendors, and staff, demonstrating excellent communication skills.

Education

High School Certificate - Secondary Education -

Federal Government Girls College Omu-Aran
07.2022

Skills

  • Good human/Client relationship
  • Corporate Communications
  • Microsoft/Excel expert
  • Product Knowledge
  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Information Security
  • Call Management
  • Complaint Resolution
  • Office Equipment Proficiency
  • Active Listening

Certification

  • Applying occupational health, safety, and environmental principles, 2017, Globetimal Consulting
  • Ethical and Professional Work Culture, 2015, Frandek International Consulting

Volunteer Experience

  • Amani Women Organisation, Health team Coordinator, 11/01/21, 09/01/23, Free health care services are provided to the internally displaced citizens of Deidei community Abuja. Provision of drugs and other consumables to children of 5 years and below. Free maternity packages to pregnant women.
  • Sabon Lugbe Orphanage Home, Volunteer, 01/01/20, 2023, Quarterly visit to the Orphanage home as a volunteer to ensure full compliance to good hygiene, good water, and general well-being of the Children, monthly supply of groceries, and other things as the need arises.

Timeline

Administrative Officer

JORDAL HEALTH CARE
07.2022 - Current

Customer liaison officer/Assistant Administrative officer

PALS STAFFING SERVICES
09.2020 - 06.2022

High School Certificate - Secondary Education -

Federal Government Girls College Omu-Aran
Balqees Haroon-Durowade