Balprit Grewal
Edmonton,AB
Summary
Dynamic professional with extensive experience at FedEx, excelling in package handling and logistics coordination. Proven ability to enhance operational efficiency through effective team collaboration and process improvement. Recognized for exceptional customer service and attention to detail, consistently ensuring high-quality standards and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Package Handler
Fedex
Edmonton, Alberta
04.2024 - Current
- Braced, padded and supported items in packages to prevent shifting and damages.
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Assisted in training new employees on package handling processes.
- Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Palletized boxes to increase movement and shipment efficiency.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
Customer Service Representative
United parcel service
Toronto, Ontario
04.2023 - 10.2023
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided top quality control and eliminated downtime to maximize revenue.
- Updated databases with new and modified customer data.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
High School Diploma -
Georgian College of Applied Arts And Technology
Toronto, ON08-2003
Skills
- Package handling
- Inventory management
- Logistics coordination
- Database management
- Customer service
- Team collaboration
- Process improvement
- Quality control
- Time management
- Effective communication
- Employee training
- Attention to detail
- Problem identification
- Report generation
- Stacking and staging
- Goal setting
- Visual inspection
Languages
English
First Language
Hindi
Advanced (C1)
C1
Timeline
Package Handler
Fedex
04.2024 - Current
Customer Service Representative
United parcel service
04.2023 - 10.2023
High School Diploma -
Georgian College of Applied Arts And Technology