Balpreet Minhas

City of Calgary - Transit Security:

• Improved transit safety by engaging with the public, addressing inquiries, and promoting positive community involvement through deterrence and support of community services
• Maintained a general presence in transit properties and offered assistance to occupants, thereby enhancing the safety and security of the transit system
• Demonstrated effective communication skills in engaging with the public, resolving conflicts, and promoting a safe and welcoming environment for transit users
• Responded to several drug-induced medical incidences, experience with administering Narcan and Providing First Aid

Calgary Parking - Mobile & Dispatch Field Training Coach:

• Adapted Training methods to accommodate different learning styles, resulting in increased retention rates
• Monitored trainee progress and provided personalized guidance to enhance learning outcomes
• Provided outstanding and unbiased training to facilitate the integration of new team members, promoting skill growth and cultivating a fair and impartial atmosphere for learning

Calgary Parking - Dispatch Unit:

• Provided excellent customer service to patrons by answering phone/intercom and dispatching teams in the downtown area
• Interacted with other departments to coordinate effective responses and resolution of issues
• Monitored CCTV cameras and alarms to ensure timely response to any potential security threats