Balogun Rilwan Oluwatobi
Surrey,BC
Summary
Customer-oriented General Manager with 6 years experience focused on increasing revenues and expanding margins. Adaptive and deadline-oriented, consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
10
10
years of professional experience
Work History
General Manager
Tron Devies
Lagos State,Nigeria
05.2017 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
Assistant Manager
Lemmaz Integrated Services
Lagos State ,Nigeria
11.2016 - 02.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Office Assistant
Balsiklinks
Ijebu Ode ,Ogun State.
01.2014 - 04.2014
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Utilized office management software to record and track customer information.
Education
MBA - Business Administration
University Canada West
Vancouver, BC09.2023
Certificate - International Business
Berlin Business Management Institute
Berlin (online)07.2019
Bachelor of Science - Business Administration
Fountain University
Oshogbo,Osun State07.2013
Skills
- Program Development
- Staff Training
- Verbal and Written Communication
- Profit and Loss Accountability
- Safety Assurance
- Sales Expertise
- Project Planning
- Market Growth
- Safety Protocols
- Client Relations
Accomplishments
- Marketing - Implemented marketing strategies which resulted in [95%] growth of customer base.
- Business Development: - Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Documented and resolved organisational behavoural conflicts through indigo model which led to increase in general organisational growth
Languages
English
Full Professional
Timeline
General Manager
Tron Devies
05.2017 - Current
Assistant Manager
Lemmaz Integrated Services
11.2016 - 02.2017
Office Assistant
Balsiklinks
01.2014 - 04.2014
MBA - Business Administration
University Canada West
Certificate - International Business
Berlin Business Management Institute
Bachelor of Science - Business Administration
Fountain University