Balmeet Buttar
Brampton,ON
Summary
Performance-driven Client Relations and Sales Specialist with expertise in client management and immigration law compliance. Proven track record in negotiating successful deals and advocating for clients, enhancing customer satisfaction. Skilled in data analysis and personnel training, fostering team success and operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Client Intake and Sales Specialist
Prosper Immigration
Toronto, Canada
09.2022 - Current
- Provided detailed immigration advice to clients and their families based on an in-depth understanding of the relevant laws, regulations, procedures, and processes.
- Organized client files according to established protocols, ensuring easy access when needed.
- Acted as an agent, trustee, guardian, or executor for businesses or individuals.
- Performed data entry into CRM system including account information and sales activity logs.
- Developed key customer relationships to increase sales.
- Negotiated deals and handled complaints or objections.
- Established processes for tracking leads from initial contact through closure of sale.
Case Manager
Tkachuk Immigration Services
Toronto, Canada
03.2021 - 09.2021
- Provide immigration help to a variety of clients by collecting their documents, information, and preparing application forms for an appropriate immigration program.
- Extensive knowledge of procedural and processing requirements for various types of non-immigrant and immigrant visas, Labor Market Impact Assessment (LMIA), and other temporary residence permits, like work permits, student permits, PNP, and all PR-relevant applications.
- Advocated on behalf of clients to secure necessary services and support.
- Adhered to ethical principles and standards to protect clients' confidential information.
Client Relations Manager
HR Immigration
Mississauga, Canada
11.2019 - 04.2021
- Monitored developments within immigration law so that practices remain compliant with applicable regulations.
- Verified application data and account information against legal documentation to determine accuracy and integrity.
- Provided advice and assistance to clients regarding visa processing procedures and requirements.
- Maintained accurate records of all client interactions, including notes from interviews, decisions made, and any follow-up action taken.
- Developed and maintained strong relationships with clients to ensure customer satisfaction.
Sales Manager
Rocky Mountain
Toronto
06.2018 - 11.2019
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Resolved customer complaints regarding sales and service.
- Maintained accurate records of all transactions between customers and company representatives.
- Collaborated with marketing team to create promotional materials for target customers.
- Managed daily operations of sales department, including supervision of staff members.
Area Team Leader
Canada's Wonderland
Vaughan
04.2016 - 10.2019
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Created monthly reports on sales, customer feedback, and other data points to monitor performance against goals.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Motivated team members through recognition programs and performance-based incentives.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
Education
Bachelor of Arts -
York University
Toronto, ONAssociate of Science -
CJ Healthcare
Toronto, ONSkills
- Client relationship management
- Sales negotiation
- Customer advocacy
- Effective communication
- Personnel training
- Analytical thinking
- Immigration law compliance
- Data analysis
Certification
Diploma in Medical Laboratory
Timeline
Senior Client Intake and Sales Specialist
Prosper Immigration
09.2022 - Current
Case Manager
Tkachuk Immigration Services
03.2021 - 09.2021
Client Relations Manager
HR Immigration
11.2019 - 04.2021
Sales Manager
Rocky Mountain
06.2018 - 11.2019
Area Team Leader
Canada's Wonderland
04.2016 - 10.2019
Bachelor of Arts -
York University
Associate of Science -
CJ Healthcare
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