Baljeet Singh
Halifax
Summary
Experienced and reliable customer service officer with extensive experience providing assistance in a busy 3PL Supply Chain Logistics Company. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with Customers. Fully committed to following company procedures and winning loyal customers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales/Customer Service Representative
Traffic Tech
11.2021 - 12.2024
- Generated and provided accurate and compelling quotes to potential customers, showcasing the company's logistics services and value proposition
- Continuously assessed market trends and competitor activities, adapting sales strategies to remain competitive and enhance the company's market position
- Negotiated competitive rates and agreements with carriers to optimize cost-effectiveness while maintaining service quality
- Coordinated order processing, pick sheet running, and invoice printing, as well as shift shipping logs and paperwork submissions
- Answered customer requests with information about the product availability, shipping information, and status updates
- Maintained current knowledge of all personnel in the field and all completed deliveries or delays
- Scheduled and dispatched over 10 daily roadside assistance calls based on caller locations and available employees
- Kept detailed and updated records of calls in physical and electronic databases
Administrative Assistant
Flow logistics
04.2020 - 11.2021
- Provide general administrative assistance, such as answering calls, responding to emails, and maintaining office supplies inventory
- Assist in creating reports, presentations, or spreadsheets related to logistics operations as needed
- Communicate effectively with internal and external stakeholders to confirm, reschedule, or adjust appointments as required
- Accurately prepare, review, and process billing documents such as invoices, purchase orders, and receipts
- Maintain organized records of financial transactions, ensuring completeness and correctness
- Manage and organize paperwork related to logistics operations, including shipment records, manifests, and documentation required for compliance and regulatory purposes
- Facilitate the booking of appointments for logistics-related meetings, pickups, or deliveries
Airport Shuttle Bus Driver
Park N Fly
09.2019 - 04.2020
- Maintained clean and neat shuttle for passenger comfort.
- Operated with safety and skill to avoid accidents and delays.
- Transported customers Montreal Airport to Parking Lots.
- Followed predetermined routes to consistently meet targets and maintain schedules.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Followed company policies and procedures and maintained compliance with standards.
- Communicated with passengers regarding estimated time of arrival.
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
- Delivered passengers to destinations safely and on time.
- Followed designated routes and schedules while operating vehicles.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Followed applicable traffic regulations and traffic laws.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
- Helped passengers with luggage, collected fares and politely answered questions.
- Assisted elderly and disabled passengers entering and exiting shuttle.
Parcel Delivery Driver
Amazon Vendor
06.2019 - 09.2019
- Operated vehicle safely in highly congested areas with no traffic violations.
- Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
- Delivered packages to customer doorsteps and business offices.
- Fostered positive working relationships with regular customers.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
- Completed on-time deliveries by choosing best and most efficient routes.
- Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Inspected load security and checked for damages.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Food Courier
GIG
12.2018 - 06.2019
- Greeted customers and provided outstanding customer service.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Assisted with bussing tables and cleaning up spills.
- Processed payments for orders and provided customers with change.
- Addressed customer complaints and inquiries to verify satisfaction.
- Answered customer questions about food and beverage items and assisted with menu selections.
Education
HLLQP - Life License Qualification Program
Durham College
Oshawa01-2025
AEC - Network and System Administration
Montreal College of Information Technology
Montreal, QC02.2021
AEC - Software and Information Systems Testing
Montreal College of Information Technology
Montreal, QC11.2019
Bachelor's - Computer Science & Technology
Punjab Technical University
08.2014
Skills
- Communication Skills
- Customer Relationship Management
- Negotiation and Persuasion
- Problem-Solving
- Adaptability and Flexibility
- Team Collaboration
- Time Management
- Computer Skills
- Multitasking
Certification
- Logistics Dispatch & Brokerage (Supply Chain), 2020, Shiva Logistics
- Computer Software and Hardware Certification, 2014, Punjab Technical University
Honors And Awards
- Cost Savings, Identified and implemented a cost-saving initiative resulting in a 15% reduction in operational expenses related to customer service without compromising service quality.
- Sales Improvement, Exceeded sales targets consistently, achieving an increase in upselling product X over a quarter by actively engaging customers and tailoring solutions to meet their needs.
- Increased Customer Satisfaction, Achieved a 20% increase in customer satisfaction ratings within six months by implementing a new feedback system and swiftly addressing customer concerns, resulting in improved service quality.
Languages
English
Professional Working
Hindi
Professional Working
Punjabi
Professional Working
Timeline
Sales/Customer Service Representative
Traffic Tech
11.2021 - 12.2024
Administrative Assistant
Flow logistics
04.2020 - 11.2021
Airport Shuttle Bus Driver
Park N Fly
09.2019 - 04.2020
Parcel Delivery Driver
Amazon Vendor
06.2019 - 09.2019
Food Courier
GIG
12.2018 - 06.2019
AEC - Software and Information Systems Testing
Montreal College of Information Technology
Bachelor's - Computer Science & Technology
Punjab Technical University
HLLQP - Life License Qualification Program
Durham College
AEC - Network and System Administration
Montreal College of Information Technology
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