Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Balkaran Singh

Hamilton

Summary

Dynamic and dedicated professional with experience at Tim Hortons, excelling in food safety and customer service. Proven ability to enhance customer satisfaction through high-quality baked goods and effective conflict resolution. A team player and active listener, committed to maintaining a clean and organized workspace while fostering loyalty and repeat business.

Overview

3
3
years of professional experience

Work History

Baker

Tim Hortons
08.2022 - Current
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.

Customer Service Representative

Petro-Canada
12.2022 - 06.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Business Administration- Purchasing - Purchasing

Conestoga College
Kitchener, None
04-2022

Skills

  • Team player
  • Customer service
  • Active listener
  • Food safety and sanitation

Languages

English
Professional Working

Timeline

Customer Service Representative

Petro-Canada
12.2022 - 06.2023

Baker

Tim Hortons
08.2022 - Current

Business Administration- Purchasing - Purchasing

Conestoga College

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Balkaran Singh