Baljote K Mand
Summary
Accomplished professional with a proven track record at excelling in data verification and compliance. I thrive in fast-paced environments, enhancing operational efficiency and customer satisfaction. Adept at process documentation and supporting seamless operations. I consistently drive results through effective communication and collaboration.
Overview
19
19
years of professional experience
Work History
Administrative Processing Clerk
Coastal Pacific Xpress, Division of Canada Cartage
12.2019 - 05.2025
- Assessing and verifying time allocations for driving time versus driver wait time using our system GPS to reconcile driver compensation.
- Review driver paperwork for accuracy and electronically index supporting documents.
- Ensured compliance with regulatory requirements through diligent monitoring of submitted documentation for completeness and consistency.
- Responsible for accurately creating and processing customer orders received via emails, faxes, and customer websites in a timely manner.
- Addressing inquiries from both internal and external customers.
Operations – US Dispatch Support
Coastal Pacific Xpress, Division of Canada Cartage
02.2018 - 12.2019
- Responsible for effective communication with Interline and other shipping partners regarding cross-border requirements, including the requisite documentation for long-haul shipping.
- Dispatch drivers travelling into the United States with the necessary paperwork to cross the border and complete deliveries.
- Address and resolve issues related to US cross-border shipments by coordinating with Customs Brokers or FDA agents.
- Ensure compliance with government and customs regulations by maintaining the currency and accuracy of system information.
- Accurately input and update order data for shipping orders.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Operational Assistant Manager
Banana Republic Factory Store
11.2011 - 02.2018
- Increased team productivity to achieve store results while monitoring sales to ensure labour is utilized to optimize traffic and sales generation.
- Worked closely with the management team to measure the success of brand initiatives, in store trends, and market insights to drive growth.
- Prepared and processed documentation for inventory management, as well as shipping and receiving operations.
- Set up drawers with proper funds. Ensure daily reconciliation of register balances.
Office Assistant
Mand Law & Mediation
08.2011 - 07.2013
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Realtor Assistant
Independent Member Brokers at Sutton Group
09.2010 - 08.2011
- Assisted in the preparation of interim contracts and necessary business documents.
- Conducted, organized, and coordinated research on multiple properties.
- Increased client satisfaction by promptly addressing inquiries and providing exceptional customer service.
- Streamlined communication between clients and realtors, ensuring timely responses to inquiries and facilitating smooth transactions.
Desk Associate & Stock Associate
Guess Inc.
07.2008 - 08.2010
- Operated the point-of-sales system efficiently and accurately to maintain customer satisfaction.
- Received, unpacked, and prepared merchandise for display on the sales floor.
Receptionist, Tutor, Camp Leader, Bookkeeper
Higher Grade Learning Centre
09.2006 - 04.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted 4 to 5 students simultaneously with their homework and study skills across all subjects.
- Organized and led camp activities
- Prepared daily schedules and collected payments.
Education
Emergency & Security Management Diploma
Justice Institute of British Columbia
New Westminster, BC08-2014
Bachelor of Arts, Criminology Major
University of Alberta
Edmonton, AB08-2010
Bachelor of Arts, Criminology Major
Kwantlen Polytechnic University
Surrey, BC04-2008
Skills
- I thrive in dynamic and complex environments where people, process and technology connect
- Skilled in organization, prioritization, and time management
- Data verification
- Inventory management
- Process documentation
- Proficient in the Microsoft Office suite, including Word, Excel, PowerPoint, and Access
Timeline
Administrative Processing Clerk
Coastal Pacific Xpress, Division of Canada Cartage
12.2019 - 05.2025
Operations – US Dispatch Support
Coastal Pacific Xpress, Division of Canada Cartage
02.2018 - 12.2019
Operational Assistant Manager
Banana Republic Factory Store
11.2011 - 02.2018
Office Assistant
Mand Law & Mediation
08.2011 - 07.2013
Realtor Assistant
Independent Member Brokers at Sutton Group
09.2010 - 08.2011
Desk Associate & Stock Associate
Guess Inc.
07.2008 - 08.2010
Receptionist, Tutor, Camp Leader, Bookkeeper
Higher Grade Learning Centre
09.2006 - 04.2008
Emergency & Security Management Diploma
Justice Institute of British Columbia
Bachelor of Arts, Criminology Major
University of Alberta
Bachelor of Arts, Criminology Major
Kwantlen Polytechnic University
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