Baljot Kaur
Dartmouth,Canada
Summary
To push all my efforts to make efficient use of my knowledge & experience to contribute towards the growth of the company & enhance the sphere of my job responsibility to achieve maximum job satisfaction.
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
5
5
years of professional experience
Work History
Customer care representative
IO Solutions
Charlottetown, PE, Canada
06.2023 - Current
- Receive inbound calls and provide the best experience to our customers
- Take ownership to resolve customer issues from the beginning to end
- Work with a supportive team that will encourage your growth and development
- Expert communication and listening skills regardless of the situation can support the customer in a tactful, meaningful and effective manner
Cashier
A&W
Montreal, QC, Canada
09.2022 - 02.2023
- Use a cash register to take customer orders, accept payment and give change
- Answer customer questions about menu items
- Stock refrigerators, cupboards
- Clean and sanitize work areas, as well as dispose of garbage
- Clear and clean tables, trays and chairs
- Help other workers who prepare or serve food and beverages
- Sweep and mop floors, and perform other duties to assist team members
Package handler
Intelcom
Canada
03.2022 - 02.2023
- Unload the packages that arrive each day
- Sort, scan and label packages
- Put packages in designated areas
- Ensure the cleanliness of the work area
Cashier and customer care representative
Walmart
Canada
10.2021 - 11.2022
- Provides member service by acknowledging the member and identifying members needs
- Assisting members with purchasing decisions
- Locating merchandise and resolving member issues and concerns
- Promoting the company's products and services
- Providing guidance and support to members regarding member self-service technology
- Assisting members with payments according to company policies and procedures for membership
Cashier
Indian Grocery Store
Canada
12.2022 - 03.2022
- Provides a positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items
- Resolves customer issues and answers questions
- Processes return transactions
Production Assistant
Russet Production House
Canada
04.2020 - 12.2021
- Preparing various food items according to recipes
- Observing and enforcing strict requirements about food safety
- Working in the food production line, labelling
- Packaging products to be shipped out to various companies
Education
diploma -
Computer Application
course -
Internet and network security specialist
01.2022
High school -
B.P.S Mem. Sen Sec School
Punjab01.2018
Skills
- Highly developed sense of organization
- Physically fit
- Advanced knowledge of MS Office
- Speak fluent English and basic French
- Inbound Customer Service
- Data Entry
- Call center experience
- Complaint Handling
- Problem Resolution
- Payment Processing
- Customer Relations
- Contract negotiation expertise
- Computer Skills
- Calm Under Pressure
- Teamwork and Collaboration
- Microsoft Office
- Understanding Customer Needs
Languages
English
Native or Bilingual
French
Elementary
Timeline
Customer care representative
IO Solutions
06.2023 - Current
Cashier
Indian Grocery Store
12.2022 - 03.2022
Cashier
A&W
09.2022 - 02.2023
Package handler
Intelcom
03.2022 - 02.2023
Cashier and customer care representative
Walmart
10.2021 - 11.2022
Production Assistant
Russet Production House
04.2020 - 12.2021
diploma -
Computer Application
course -
Internet and network security specialist
High school -
B.P.S Mem. Sen Sec School