Baljot Johal
TORONTO,ON
Summary
Operations-focused professional with experience in customer service, stakeholder management, administrative coordination, and KPI-driven environments. Proven ability to manage multiple priorities, maintain accuracy in documentation and reporting, support operational processes, and deliver exceptional customer experiences in fast-paced settings. Strong background in hospitality, admissions advising, and business operations, with a passion for luxury retail and operational excellence.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Admission Advisor
Academy of Leaning Career College
2025.03 - Current
- Manage prospective student inquiries and guide applicants through admissions processes while maintaining a high standard of customer service.
• Verify application documentation and ensure compliance with institutional requirements and policies.
• Maintain accurate student records and CRM databases, ensuring data integrity and operational efficiency.
• Build and maintain strong relationships with prospective students through consultative communication and follow-up.
• Resolve administrative issues efficiently while maintaining a positive student experience.
Front of House
Dave and Busters
Vaughan, Ontario
2023.10 - 2025.04
- Delivered exceptional guest experiences in a high-volume entertainment and hospitality environment.
• Managed multiple priorities simultaneously while maintaining accuracy and attention to detail.
• Collaborated with management and team members to ensure smooth daily operations and customer satisfaction.
• Demonstrated strong problem-solving skills when resolving guest concerns and service-related issues.
• Consistently met performance expectations in a fast-paced, customer-focused environment.
Education
Post-Baccalaureate Diploma - Sustainability Studies
Seneca Polytechnic
Toronto, ON 2023.09 - 2024.05
Post-Baccalaureate Diploma - Operations Management
Seneca Polytechnic College
Toronto, ON 2024.05 - 2024.12
Skills
Detail-oriented operations professional with expertise in customer service, stakeholder management, and administrative coordination Skilled in managing priorities, ensuring accuracy in documentation, and enhancing operational processes to elevate customer experiences in fast-paced environments Background includes hospitality, admissions advising, and business operations, contributing to a dedication to service and operational efficiency
Detail-oriented operations professional with expertise in customer service, stakeholder management, and administrative coordination Skilled in managing priorities, ensuring accuracy in documentation, and enhancing operational processes to elevate customer experiences in fast-paced environments Background includes hospitality, admissions advising, and business operations, contributing to a dedication to service and operational efficiency
Languages
English
First Language
Hindi
Proficient (C2)
C2
German
Intermediate (B1)
B1
References
References available upon request.
Timeline
Admission Advisor
Academy of Leaning Career College
2025.03 - Current
Post-Baccalaureate Diploma - Operations Management
Seneca Polytechnic College
2024.05 - 2024.12
Front of House
Dave and Busters
2023.10 - 2025.04
Post-Baccalaureate Diploma - Sustainability Studies
Seneca Polytechnic
2023.09 - 2024.05