Baljit Kaur
Bedford,NS
Summary
Proven leader in retail sales, adept at boosting customer satisfaction and team productivity at Sobeys and Punjab Palace. Excelled in customer service and problem-solving, enhancing shopping experiences and resolving issues efficiently. Fluent in English, Punjabi, and Hindi, demonstrating exceptional communication skills and a flexible approach to meet business needs.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
Sobeys
02.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
Retail Sales Supervisor
Sobeys
08.2023 - 10.2023
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Greeted customers and helped with product questions, selections, and purchases.
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
- Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
- Collaborated with other supervisors to develop and implement operational improvements for increased efficiency.
- Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
Retail Sales Supervisor
Sobeys
01.2020 - 09.2022
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Greeted customers and helped with product questions, selections, and purchases.
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
- Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
- Collaborated with other supervisors to develop and implement operational improvements for increased efficiency.
Crew Member
McDonalds
08.2019 - 12.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Supervisor
Punjab Palace
04.2019 - 06.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Cashier
Punjab Palace
08.2017 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Institute Teccart
Montreal, QC07.2017
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Customer Assistance
- Cash Handling
- Retail Sales
- Flexible Schedule
- FLUENT IN [LANGUAGE]English ,Punjabi ,Hindi
Languages
English
Full Professional
Timeline
Retail Sales Associate
Sobeys
02.2024 - Current
Retail Sales Supervisor
Sobeys
08.2023 - 10.2023
Retail Sales Supervisor
Sobeys
01.2020 - 09.2022
Crew Member
McDonalds
08.2019 - 12.2019
Supervisor
Punjab Palace
04.2019 - 06.2019
Cashier
Punjab Palace
08.2017 - 03.2019
High School Diploma -
Institute Teccart
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